MrVolpix97
Posts: 16
Joined: Sun Sep 15, 2019 7:14 am

Some problem...

Fri Jun 19, 2020 9:20 am

Hi, i was trying to update Bandicam to the last version but in the while i was installing it, i get 2 errors connected to 2 .dll files: bdcam.dll and bdcam64.dll, i pushed Ignore because i can't do differently and now when i try to rec a game nothing happen, dont start to rec. I dont know if the problem is connected to the game im playing now or because of that error about the setup. By the way tell me whats can be the good choice to do about this. :)

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Bandicam Company
Site Admin
Posts: 6743
Joined: Mon Dec 20, 2010 12:19 pm

Re: Some problem...

Fri Jun 19, 2020 10:11 am

Hi MrVolpix97,

Please uninstall Bandicam completely from your PC and then install the latest version of Bandicam from the link below.

https://www.bandicam.com/downloads/

If it doesn't seem to work, please attach the screenshot of the error dialog.

Thank you.

MrVolpix97
Posts: 16
Joined: Sun Sep 15, 2019 7:14 am

Re: Some problem...

Fri Jun 19, 2020 10:34 am

Okey, i did it, but i have always the same error screen on the installation... :/

Sorry if the screen language is in italian, but u can notice the issue anyway: he can't open the file for the write about these two dll .files.
Please help me. :(
Attachments
bandicam problema 2.png
bandicam problema 2.png (17.45 KiB) Viewed 614 times
bandicam problema.png
bandicam problema.png (18.17 KiB) Viewed 614 times

MrVolpix97
Posts: 16
Joined: Sun Sep 15, 2019 7:14 am

Re: Some problem...

Fri Jun 19, 2020 10:48 am

I update my post where i solved the problem creating another destination folder called Bandicam 64Bit (random name) and the installation went ahead without problems, then i checked the folder of the apps in Windows and i discover that there it was still the default folder of bandicam where inside it's the two dll files and if i try to delete the folder i get another message where say this:


Tell me if u never meet something like this in the years and for the moment im done here and finally i can rec again!! :D
Attachments
bandicam problema 3.png
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MrVolpix97
Posts: 16
Joined: Sun Sep 15, 2019 7:14 am

Re: Some problem...

Fri Jun 19, 2020 10:58 am

Btw guys, i used the .reg file for import again my settings in bandicam but this file dont save the "list of excluded processes" :(

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Bandicam Company
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Posts: 6743
Joined: Mon Dec 20, 2010 12:19 pm

Re: Some problem...

Fri Jun 19, 2020 2:11 pm

Hi MrVolpix97,

Thank you for your update.
Regarding the .reg file, we've confirmed the issue you reported and forwarded it to our development team.

Thank you.

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