Frus88
Posts: 2
Joined: Wed Sep 02, 2020 2:01 am

Recording 1080x1920

Wed Sep 02, 2020 2:03 am

Hi,

I'm trying to screen record for Instagram stories so I've put in a custom size of 1080x1920 to follow the cursor but it just cuts it at 1080x1080.

Am I trying to do something that isn't possible?

Thanks

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Recording 1080x1920

Wed Sep 02, 2020 10:13 am

Hello Frus88,

We have confirmed that the recorded videos are saved in 1080x1920 if we set the custom resolution of 1080x1920.
Could you please let us know how to recreate your issue step by step?

Thank you.

Frus88
Posts: 2
Joined: Wed Sep 02, 2020 2:01 am

Re: Recording 1080x1920

Wed Sep 02, 2020 7:39 pm

Hi,

So I'm selecting to record 'Around mouse' with custom dimensions of 1080 x 1920 which should give me a long thin video. However when I view the video it's been saved as 1080x1080 so a square video. Why is that? Do you need any other information?

Thank you
Ally

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Recording 1080x1920

Thu Sep 03, 2020 10:06 am

Hello Frus88,

Please send the recorded file to bandicam@bandicam.com.

Thank you.

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