Ioxna
Posts: 1
Joined: Wed Oct 21, 2020 9:18 am

Most of my files are damaged

Wed Oct 21, 2020 9:30 am

85% of my videos are damaged. I downloaded your program 3 days ago. I've recorded 50GB of video that can't be transferred to any of my editing software. I have attempted fixing them with VLC player. I have a project due and I need this fixed ASAP. How do I fix my files?

I DO NOT have time to wait. I've sent an email to support and I've searched for a phone number and found nothing. Please respond.

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Bandicam Company
Site Admin
Posts: 6820
Joined: Mon Dec 20, 2010 12:19 pm

Re: Most of my files are damaged

Wed Oct 21, 2020 7:07 pm

Hello Ioxna,

Please refer to the following page.
https://www.bandicam.com/support/config ... -recovery/

If you don't have a .bfix file in your output folder, Bandifix does not work for a broken MP4 file.

Please let us know how to recreate your issue step by step.

Thank you.

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