Artdime
Posts: 4
Joined: Mon Dec 29, 2014 3:20 pm

MTS file causes crash

Mon Dec 29, 2014 3:26 pm

Hello,

I attempted to work on a mts video file out of my video camera. Bandicut crashed with a C++ runtime error towards the end of the processing of the file.

Are mts files not supported? Will they be in the future?

Thank you.

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Bandicam Company
Site Admin
Posts: 6277
Joined: Mon Dec 20, 2010 12:19 pm

Re: MTS file causes crash

Mon Dec 29, 2014 6:05 pm

Dear Artdime,

It might be a bug of Bandicut.

Do you always have the problem?
Could you please send a short video clip to bandicut@bandicam.com?

We look forward to hearing from you.

Artdime
Posts: 4
Joined: Mon Dec 29, 2014 3:20 pm

Re: MTS file causes crash

Tue Dec 30, 2014 3:10 am

Hello,

Yes, it happens with all .mts video files. Other video files work fine. I have sent an email as requested. Please let me know if you can reproduce this issue.

Thank you!

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Bandicam Company
Site Admin
Posts: 6277
Joined: Mon Dec 20, 2010 12:19 pm

Re: MTS file causes crash

Tue Dec 30, 2014 2:56 pm

Hello!

We could reproduce the problem you mentioned.

Please use the "Encoding mode" until we fix this bug.

Thank you very much for your help.

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