Achilles84
Posts: 4
Joined: Thu Jun 29, 2017 10:20 am

Bandicut Stops Responding

Thu Jun 29, 2017 10:23 am

As soon as I hit start on a cut. This has been happening for the past few weeks. Without fail, every time I try to cut a video clip, I click the start button, the window pops up saying this is the unregistered version, I click ok, and the program locks up.

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Bandicam Company
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Posts: 5869
Joined: Sun Dec 19, 2010 10:19 pm

Re: Bandicut Stops Responding

Fri Jun 30, 2017 3:02 am

Hello Achilles84,

Could you install the latest Bandicut?

We've changed the notification method of the trial version.
Thank you for contacting us.

Best regards,
The Bandicut Team

Achilles84
Posts: 4
Joined: Thu Jun 29, 2017 10:20 am

Re: Bandicut Stops Responding

Fri Jun 30, 2017 8:13 am

I have tried it. I reverted to an earlier version just for testing. Same result no matter the version.

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Bandicam Company
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Re: Bandicut Stops Responding

Tue Jul 04, 2017 12:44 am

Could you send us a captured image of the locking up status.
We don't know exactly why Bandicut locked up.
Did you mean that Bandicut crashed?
If Bandicut crashed, please send us the file(video clip).
We should analyze the problem.
Best regards,
The Bandicut Team.

Achilles84
Posts: 4
Joined: Thu Jun 29, 2017 10:20 am

Re: Bandicut Stops Responding

Wed Jul 05, 2017 12:54 pm

So after some further testing, I have at least got some more information.

I am using NVidia's Shadowplay to record gameplay video.

I tested cutting a clip that I recorded months ago and it still cuts fine. After that, just the act of dragging and dropping one of my new clips into Bandicut crashed the application.

I've adjusted some settings in Shadowplay, like bitrate etc. Is there something known that would cause this crash?

https://youtu.be/-9XAgMgP2hY

After further testing, the older videos also crash as well. Just not every time.

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Bandicam Company
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Posts: 5869
Joined: Sun Dec 19, 2010 10:19 pm

Re: Bandicut Stops Responding

Thu Jul 06, 2017 12:35 am

Hello.

We think it might have occurred while making a watermark file for the unregistered version.
We need more information about the problem.
Could you send the original file to bandicut@bandicam.com?
We are sorry for this inconvenience.

Best regards,
The Bandicut Team.

Achilles84
Posts: 4
Joined: Thu Jun 29, 2017 10:20 am

Re: Bandicut Stops Responding

Fri Jul 07, 2017 7:31 am

The clips I am cutting are rather large. I'll see if I can find a small one that crashes as well.

Sent a google drive link to a smaller clip that also crashed Bandicut.

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