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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 13, 2016 4:29 pm

Hi Ereshkigal,

Yes, the output path of captured videos and images are the same.
By default, it is "C:\Users\USER NAME\Documents\Bandicam".

You can find more information on the following page.
https://www.bandicam.com/support/settings/output/

peffe
Posts: 6
Joined: Tue Oct 04, 2016 9:33 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 13, 2016 5:22 pm

I uninstalled "Skype Preview" app, ended every task i can, ... installed latest drivers, etc.. Nothing helps.

My impression is that Bandicam is not able to create files - despite admin rights - no matter on which partition.

I also tested other screen recorder programs - they work well (... but have less options, e.g. 60 fps capturing)

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Zuzu_Typ
Posts: 355
Joined: Sun Mar 02, 2014 10:26 pm
Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 13, 2016 9:58 pm

You could try taking a look at the windows event log.

(Windows/Home-Key on the keyboard -> Type "Event" -> pick the event log (or something like that) -> go to windows protocols -> go to the first entry (something like software))

There should be a report of Bandicam crashing, if not, please have bandicam crash once more.

Please add the information you find.

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Fri Oct 14, 2016 1:22 pm

Hi Ereshkigal,

Yes, the output path of captured videos and images are the same.
By default, it is "C:\Users\USER NAME\Documents\Bandicam".

You can find more information on the following page.
https://www.bandicam.com/support/settings/output/

In that case, the captured images were not saved. However, Bandicam didn't crash when they were taken.

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 17, 2016 4:23 pm

Hi Ereshkigal,

Thank you for getting back to us.

There might be a hooking fail issue.
Let us know the following information to understand your situation.

1. Which games are you trying to record?

2. Are you able to record your target window through the 'Screen Recording Mode' of Bandicam?
- Screen Recording Mode: https://www.bandicam.com/how-to/screen-recorder/

3. What is the destination folder path? Have you changed it after installing Bandicam?
(By default, it is "C:\Users\USER NAME\Documents\Bandicam").

We are waiting for your reply.
Thank you.

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 1:01 pm

1. I am not trying to record any games.

2. Given the fact that I am posting in this thread, I can't use "screen recording mode".

3. My destination folder is the default.

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 1:26 pm

Hi Ereshkigal,
1. I am not trying to record any games.
What is your recording target?
2. Given the fact that I am posting in this thread, I can't use "screen recording mode".
When you are trying to use "screen recording mode", what happens with your PC and Bandicam?

peffe
Posts: 6
Joined: Tue Oct 04, 2016 9:33 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 4:26 pm

You could try taking a look at the windows event log.

(Windows/Home-Key on the keyboard -> Type "Event" -> pick the event log (or something like that) -> go to windows protocols -> go to the first entry (something like software))

There should be a report of Bandicam crashing, if not, please have bandicam crash once more.

Please add the information you find.
Name der fehlerhaften Anwendung: bdcam.exe, Version: 3.2.5.1125, Zeitstempel: 0x57fb1da4
Name des fehlerhaften Moduls: bdcam.exe, Version: 3.2.5.1125, Zeitstempel: 0x57fb1da4
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000be758
ID des fehlerhaften Prozesses: 0x2c90
Startzeit der fehlerhaften Anwendung: 0x01d229d97b8d43ea
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Bandicam\bdcam.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Bandicam\bdcam.exe
Berichtskennung: ceddf957-0437-46b7-a49c-e8c1df6e0f2e
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

-----------------------------------------------------------------------------------

Fehlerbucket 108454500324, Typ 1
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: bdcam.exe
P2: 3.2.5.1125
P3: 57fb1da4
P4: bdcam.exe
P5: 3.2.5.1125
P6: 57fb1da4
P7: c0000005
P8: 000be758
P9:
P10:

Angefügte Dateien:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER917E.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bdcam.exe_7026392c31cf26e00e471a88a4682569c8e7a3f_c72784e8_32919c99

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: ceddf957-0437-46b7-a49c-e8c1df6e0f2e
Berichtstatus: 1
Bucket mit Hash: a8e4a6fbaec045951f8e9188a33c8326

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 6:34 pm

Hi peffe,
Name der fehlerhaften Anwendung: bdcam.exe, Version: 3.2.5.1125, Zeitstempel: 0x57fb1da4
Name des fehlerhaften Moduls: bdcam.exe, Version: 3.2.5.1125, Zeitstempel: 0x57fb1da4
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000be758
ID des fehlerhaften Prozesses: 0x2c90
Startzeit der fehlerhaften Anwendung: 0x01d229d97b8d43ea
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Bandicam\bdcam.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Bandicam\bdcam.exe
Berichtskennung: ceddf957-0437-46b7-a49c-e8c1df6e0f2e
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

-----------------------------------------------------------------------------------

Fehlerbucket 108454500324, Typ 1
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: bdcam.exe
P2: 3.2.5.1125
P3: 57fb1da4
P4: bdcam.exe
P5: 3.2.5.1125
P6: 57fb1da4
P7: c0000005
P8: 000be758
P9:
P10:

Angefügte Dateien:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER917E.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bdcam.exe_7026392c31cf26e00e471a88a4682569c8e7a3f_c72784e8_32919c99

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: ceddf957-0437-46b7-a49c-e8c1df6e0f2e
Berichtstatus: 1
Bucket mit Hash: a8e4a6fbaec045951f8e9188a33c8326
We have checked out your event log, but we couldn't specify the cause of your issue.
For further investigation, could you send two kinds of files as below to bandicam@bandisoft.com?

1. Files in "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bdcam.exe_7026392c31cf26e00e471a88a4682569c8e7a" folder

2. a dmp file in "C:\Windows\Minidump"

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 10:49 pm

Hi Ereshkigal,
1. I am not trying to record any games.
What is your recording target?
2. Given the fact that I am posting in this thread, I can't use "screen recording mode".
When you are trying to use "screen recording mode", what happens with your PC and Bandicam?


My recording target is Famitracker, a music program. When I try to record, Bandicam crashes, and basically crashes the whole computer. The only way to get out of it is to sign out. Also, when I open the task manager, it also crashes.

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