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Bandicam Company
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Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 20, 2016 5:27 pm

Dear Ereshkigal,

Could you please send a dump file after it crashes?

Please refer to http://mywindowshub.com/how-to-configur ... s-on-bsod/ to make the dump file.


* Summary
1. Configure Windows settings to create Dump Files.
2. Start Bandicam and click/press the record button.
3. After it crashes, send the MEMORY.DMP file or Small Memory dump file to bandicam@bandisoft.com

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Zuzu_Typ
Posts: 355
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Location: Germany,Lowersaxony
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Re: Bandicam crashes since Windows 10 Anniversary Update

Fri Oct 21, 2016 12:29 am

That doesn't sound good at all...

Maybe it's a deeper problem with your system configuration.

I would suggest to run the windows integrity test (Integritätsüberprüfung).
It should be harmless, however, I've had even worse stuff happening to me by doing so. Luckily I was able to load a system restore point.
That's why I would suggest creating one (just search for "Wiederherstellungspunkt erstellen" in the start-menu-search)

To run the integrity test you have to open a command prompt with administrator rights (search for "cmd", right click it and select "Als Administrator ausführen") and type in

Code: Select all

sfc /scannow
If there are any problems, it will fix them.

This is likely not the source of your problems, but fixing windows is never a bad task. :D

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Sat Oct 22, 2016 12:20 pm

I'm sorry that I explained things poorly. The computer does not BSoD. Instead, it goes into this sort of "loop" where Windows Explorer and the desktop repeatedly crash, restart, and then crash again. While a debugger is run that successfully found the error(paraphrased: and unhandled win32 exception) but the debugger itself crashes before it can be fixed.

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Zuzu_Typ
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Location: Germany,Lowersaxony
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Re: Bandicam crashes since Windows 10 Anniversary Update

Sat Oct 22, 2016 10:01 pm

You cannot use a debugger on Bandisoft's products.

I didn't think there was a BSoD.

Still that is nowhere near expected behavior and could be caused by a damaged program / service.

If it is not caused by a third-party software and (probably) not by a virus, where else is it supposedly coming from?

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Sun Oct 23, 2016 2:03 pm

I'll get a video of what happens tomorrow.

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Sun Oct 23, 2016 10:11 pm

Here is the video. I apologize in advance for the poor quality, since I had to record it on my phone. However, I'm sure you can still see what happens.

https://drive.google.com/open?id=0B0pbZ ... UlxdEpOS28

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Zuzu_Typ
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Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 1:10 am

It's no wonder that doesn't work.

Bandicam has something builtin to block debuggers - as I said, you cannot use a debugger on Bandisoft's products.

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 4:24 am

The debugger runs automatically.

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Zuzu_Typ
Posts: 355
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Location: Germany,Lowersaxony
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Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 4:55 am

It does, once you click on debug ;)

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 11:05 am

Okay, that was a little silly of me :oops: If I don't run the debugger, Bandicam simply closes. Of course, the fact that I can't record anything still remains.

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