lovindisneymagic
Posts: 8
Joined: Sun Jun 11, 2017 3:40 am

Crashes When I Hit Record

Sun Jun 11, 2017 3:51 am

Hello,

I only use screen-recording mode and have never had an issue before. Not sure what changed but Bandicam comes up fine until I hit record.

I've tried uninstalling and reinstalling.
I've seen tips to update or uninstall the latest drive - so far I've only uninstalled it. Not sure how to update...
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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Crashes When I Hit Record

Mon Jun 12, 2017 1:25 pm

Hello,

Please follow the steps on the linked page.

Start: I can't run Bandicam, it crashes/freezes/stops
https://www.bandicam.com/faqs/cannot-run/

Thank you.

lovindisneymagic
Posts: 8
Joined: Sun Jun 11, 2017 3:40 am

Re: Crashes When I Hit Record

Sat Jun 17, 2017 10:58 am

Hello,

Please follow the steps on the linked page.

Start: I can't run Bandicam, it crashes/freezes/stops
https://www.bandicam.com/faqs/cannot-run/

Thank you.

Hi there,
I tried everything beneath [Step 3] Bandicam crashes/freezes when I start recording
and beneath others I tried to take a screenshot and it makes the action like it took one but it never takes one....does that mean there's a problem with my copy-protection program?
I've tried every other step and none of them worked.

daisy_7up
Posts: 1
Joined: Sun Jun 18, 2017 5:44 am

Re: Crashes When I Hit Record

Sun Jun 18, 2017 5:47 am

Same here!!! This is the EXACT problem I am having. I have tried everything as well. What is going on? I tried reinstalling bandicam and I do get this message... which then I push ignore.. is that what is causing this problem?
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Re: Crashes When I Hit Record

Mon Jun 19, 2017 3:07 pm

Hello lovindisneymagic,

Do you have the same issue when you use other codecs like Xvid in an AVI container?
Please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.

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Re: Crashes When I Hit Record

Mon Jun 19, 2017 3:10 pm

Hello daisy_7up,

First, please uninstall Bandicam and install the latest version of it.
If you still have the same issue, please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.

lovindisneymagic
Posts: 8
Joined: Sun Jun 11, 2017 3:40 am

Re: Crashes When I Hit Record

Tue Jun 20, 2017 12:46 pm

Hello lovindisneymagic,

Do you have the same issue when you use other codecs like Xvid in an AVI container?
Please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.

I don't think I have any antivirus software
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Re: Crashes When I Hit Record

Tue Jun 20, 2017 4:30 pm

Hello lovindisneymagic,

Thank you for getting back to us.
Have you installed the latest version of the graphics driver?
Please download it from the linked page and install it.
https://downloadcenter.intel.com/downlo ... duct=87257.

And then, try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.

lovindisneymagic
Posts: 8
Joined: Sun Jun 11, 2017 3:40 am

Re: Crashes When I Hit Record

Thu Jun 22, 2017 1:05 pm

Hello lovindisneymagic,

Thank you for getting back to us.
Have you installed the latest version of the graphics driver?
Please download it from the linked page and install it.
https://downloadcenter.intel.com/downlo ... duct=87257.

And then, try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.

The link that was given to me - it wasn't compatible?
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Re: Crashes When I Hit Record

Thu Jun 22, 2017 7:13 pm

Hello lovindisneymagic,

Thank you for your reply.
We're not sure why the error message appeared on your PC.
The driver on the linked page should be compatible with your Celeron CPU N3050 because it is on the list of the valid CPUs.
In that case, please contact Intel support to download the latest version of the graphics driver.

After that, please try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.

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