ahmedsamy
Posts: 4
Joined: Thu Mar 02, 2017 4:37 pm

Bandicam Sound Recording Problem

Thu Mar 02, 2017 4:43 pm

Hi,
i use windows 10, when i record video with sound from speakers and i mute the sound icon in windows, Bandicam dont record sound.
I have to make sound icon in windows not muted.
Also volume of sound recorded is according to level of sound i adjust in windows sound icon.

I didnt use to have that in previous version with windows 7, where i cound record very loud sound in the video while i"m muting windows sound icon to work on something else.

Please advise how to resolve it, thanks

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Bandicam Company
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Posts: 6206
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam Sound Recording Problem

Thu Mar 02, 2017 10:32 pm

Hello ahmedsamy,

We did some tests on Windows 10 and found the following things.

If you mute the target application sound on Windows volume mixer panel > Application section, the recorded video has no sound.
If you mute the device sound on Windows volume mixer panel > Device section, the recorded video has its original sound.

We hope it helps!

Thank you.

ahmedsamy
Posts: 4
Joined: Thu Mar 02, 2017 4:37 pm

Re: Bandicam Sound Recording Problem

Mon Mar 06, 2017 11:14 pm

Bandicam Company wrote:Hello ahmedsamy,

We did some tests on Windows 10 and found the following things.

If you mute the target application sound on Windows volume mixer panel > Application section, the recorded video has no sound.
If you mute the device sound on Windows volume mixer panel > Device section, the recorded video has its original sound.

We hope it helps!

Thank you.


Thanks for your reply , but when i mute the (volume mixer panel > Device section), i get the (volume mixer panel > Application section) muted also automatically , which mutes recording sound.

i need a solution please that i can record sound of the video while muting the PC speakers.
thanks for your support

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Bandicam Company
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Posts: 6206
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam Sound Recording Problem

Tue Mar 07, 2017 4:36 pm

Hello ahmedsamy,

Could you attach the screenshot of the Windows volume mixer panel and the Bandicam Recording settings window?

We look forward to your reply.
Thank you.

ahmedsamy
Posts: 4
Joined: Thu Mar 02, 2017 4:37 pm

Re: Bandicam Sound Recording Problem

Tue Mar 07, 2017 5:35 pm

Kindly find attached
Attachments
Presentation1.pdf
(306.56 KiB) Downloaded 149 times

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Bandicam Company
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Re: Bandicam Sound Recording Problem

Thu Mar 09, 2017 3:43 pm

Hello ahmedsamy,

Thank you for getting back to us.
We did some more tests on 2 PCs again with Bandicam Screen Recording Mode since we had tested with Bandicam Game Recording Mode.
And we've just found that the result is the same.
If you mute the target application sound on Windows volume mixer panel > Application section, the recorded video has no sound.
If you mute the device sound on Windows volume mixer panel > Device section, the recorded video has its original sound.

If we mute the device volume, all gets muted as you said and we don't hear any sound from PC but we can hear the sound from the recorded video.

We guess the result might depend on the speaker devices or other specs of PC.
In case it doesn't work for you, it is the only way to set the device volume to 5% or so not to interrupt your other tasks.

Thank you.

eigel49R
Posts: 3
Joined: Wed Dec 19, 2018 8:45 pm

Re: Bandicam Sound Recording Problem

Wed Dec 19, 2018 8:54 pm

Hi,
I do have the same issue ahmedsamy, below. Previously on windows 7, I could mute the device and still have the sound recorded. Not anymore with the windows 10, any suggestion?

the PC is a DELL inspiron, using stereo Mix sound card (realtek (R)), from manufacturer: Microsoft

I am unable to reproduce your data below.

Kind regards,

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Bandicam Company
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Re: Bandicam Sound Recording Problem

Fri Dec 21, 2018 5:42 pm

Hello eigel49R,

As we posted before, if you mute the target application sound on Windows volume mixer panel > Application section, the recorded video has no sound.
If you mute the device sound on Windows volume mixer panel > Device section, the recorded video should have its original sound.

Could you please explain how to recreate your issue step by step?

We look forward to your reply.

Thank you.

eigel49R
Posts: 3
Joined: Wed Dec 19, 2018 8:45 pm

Re: Bandicam Sound Recording Problem

Mon Dec 24, 2018 10:15 pm

Hi,
If one mutes the device sound on windows volume mixer panel , device section. It automatically mutes the sound of the target on the application sound (in my case the web browser). Hence it goes back to your case 1 of the post, so there would be no sound recorded.
let me know if this is what you get on your end.

Kind regards,

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Bandicam Company
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Re: Bandicam Sound Recording Problem

Thu Dec 27, 2018 6:43 pm

Hello eigel49R,

We did test once again and just got the same result as before.
If you mute the target application sound on Windows volume mixer panel > Application section, the recorded video has no sound.
If you mute the device sound on Windows volume mixer panel > Device section, the recorded video has its original sound.

Could you please explain how to recreate your issue?
We are also wondering what kind of sound device you are using.
Please attach the screenshot of the Windows volume mixer panel and the Bandicam Recording settings window so that we can investigate further.

Thank you.

eigel49R
Posts: 3
Joined: Wed Dec 19, 2018 8:45 pm

Re: Bandicam Sound Recording Problem

Fri Jan 11, 2019 2:01 pm

Hi,
The 2 files for sound mixer are attached. If we mute the device sound in the mixer , it automatically mutes all applications. as such no sound is recorded if device sound is muted.

the device is: the integrated speakers of the laptop : Realtek R Audio. operating system is windows 10, (i attached a screen shot as well).
Kind regards,
Attachments
sound card settings.PNG
sound card settings.PNG (21.64 KiB) Viewed 1056 times
with mute of sound device.PNG
with mute of sound device.PNG (31.03 KiB) Viewed 1056 times
w-out mute.PNG
w-out mute.PNG (28.62 KiB) Viewed 1056 times

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clemenzina
Posts: 26
Joined: Thu Sep 18, 2014 8:44 pm
Location: London, UK

Re: Bandicam Sound Recording Problem

Sat Jan 12, 2019 8:09 am

I've come here with a similar problem to the OP's - I had no sound while the recording laptop was muted during my sleep.

That laptop (Clevo W230SS) only has the deplorable Via HD Audio sound card, no StereoMix - in the past I've noticed that Bandicam set the sound at "Vista-something" and I didn't have a muting problem, but now it's set to DefaultDevice and Vista is not an option - could a Windows Update be to blame?

Image

Image

However, having read the replies I still cannot understand why I had no sound - here is video showing various methods of muting and the results for each.

(Sorry that this Florida forest sounds more like an industrial estate! AND! Sorry if there are some over-long "waits", but I had to edit in MovieMaker so's to add text, and can only cut at key frames in that program.)

https://www.youtube.com/watch?v=FaXLy9vp074

.
Muting the browser is the only cause of muted recording, but I wouldn't know how to mute a browser without getting up Volume Mixer, which I never do - I mute either via the bottom-right speaker icon or the Fn key for that particular laptop, neither of which muted the recording during my experiment.

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