Pulcinella
Posts: 4
Joined: Sun May 28, 2017 3:37 am

Playback volume too low?

Sun May 28, 2017 3:48 am

I would record some gameplay on Hawken, playing with loud music, and when I look back at the recording it the volume would be lowered. I didn't change any global volume settings and I haven't set anything so that it is automatically lowered for recording. While I'm playing the volume is fine, it's just when watching the footage, the volume is significantly lowered. I've tried looking into my audio settings and I didn't see any issues. Out of nowhere it turns out fine in a test recording when I haven't changed anything.

I thought the problem fixed itself, until it popped up again when I recorded another game, Vindictus. Again, I looked in and out of every settings window and found nothing. Later, it fixed itself.

Again, thought I didn't have to worry about it, but it's become a problem again when I've recorded The Crew gameplay.

I do not understand why Bandicam, or some other program perhaps, is doing this to my recordings. Would anybody please help? It's frustrating me to no end.


Windows 8.1
NVIDIA GeForce GTX 750 Ti
Bandicam 2.3.0.832
Recording using Directx/OpenGl window

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Bandicam Company
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Re: Playback volume too low?

Mon May 29, 2017 2:18 pm

Hi Pulcinella,

First, please install the latest version of Bandicam.
And then, please refer to the following page and increase the output volume of the default sound device. (Step 2-2)

https://www.bandicam.com/faqs/no_sound_ ... x_problem/

If you still have the same issue after that, please let us know.

Thank you.

Pulcinella
Posts: 4
Joined: Sun May 28, 2017 3:37 am

Re: Playback volume too low?

Tue May 30, 2017 6:33 am

Updated and following step 2.2 changed nothing. Still extremely quiet audio. It's only a problem during game recording mode. The sound checks out fine if it's in screen recording mode. During the recording the audio bar at the top showing the audio levels barely spike while recording when obviously there is loud music playing and game sound fx.

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Re: Playback volume too low?

Wed May 31, 2017 11:34 am

Hello Pulcinella,

Thank you for getting back to us.
Please attach screenshots of the Bandicam Recording settings window and the Windows Sound settings window.

Thank you.

Pulcinella
Posts: 4
Joined: Sun May 28, 2017 3:37 am

Re: Playback volume too low?

Sat Jun 03, 2017 1:07 pm

Ah, I didn't notice the latest update has added a audio output slider in the video recording settings. It's fixed my issues~ So thank you~ Although, it likes to reset to 50% whenever I record a different game. Odd but manageable~

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Re: Playback volume too low?

Tue Jun 06, 2017 12:07 pm

Hi Pulcinella,

We're glad to hear that your issue has been solved.

it likes to reset to 50% whenever I record a different game.

We were not able to find the volume reset issue you reported.
It might be a problem with the driver of the default sound device.

Thank you.

klkantz
Posts: 3
Joined: Sat Jun 10, 2017 5:36 am

Re: Playback volume too low?

Sat Jun 10, 2017 5:40 am

can anyone tell me how to get video and sound in one file again? i am assuming the updated software broke it into 2 files, sound and video, but i do not have video editor, nor do i wish to waste more time trying to overlay and sync up sound and video. I never had this problem before today.

thanks

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Re: Playback volume too low?

Mon Jun 12, 2017 3:08 pm

Hi klkantz,

We are not sure about your issue.
What do you mean by "the updated software broke it into 2 files, sound and video"?
What files do you get?

First, please install the latest version of Bandicam.
And then, please refer to the following page.
https://www.bandicam.com/faqs/no_sound_ ... x_problem/

If it doesn't seem to help, please attach the screenshot of the Bandicam Recording settings window and the Windows Sound settings window and let us know the file names.

We look forward to your reply.
Thank you.

klkantz
Posts: 3
Joined: Sat Jun 10, 2017 5:36 am

Re: Playback volume too low?

Tue Jun 13, 2017 1:31 am

i have installed the latest version and that is where the difference is, i was using an older version before. I used to have just ONE file, a MP4, now i have the MP$ and a wave file (2) files. So if i watch the MP4 i have no sound, if i open the wav file i have no video, i need ONE file like it used to be.

klkantz
Posts: 3
Joined: Sat Jun 10, 2017 5:36 am

Re: Playback volume too low?

Tue Jun 13, 2017 1:56 am

i cant post images here? how di i show screenshot? I have to save images? should be able to just copy paste, to much work to save, find and upload. (it does not ask me where image is??

i am not sure how to put images on here. but i do not have one of the options it says to open in system panel, i have speakers default, i set the record volume to 90%, and it records sound but in a separate file. I also have a USB microphone, not sure if that matters or not. But it was making 2 files without the mic.

(what do i put here? if i dont have a place to host image???)

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Re: Playback volume too low?

Wed Jun 14, 2017 1:47 pm

Hi klkantz,

If you uncheck "Save audio tracks while recording (.wav)", you can stop creating .wav files while recording.
Image

Regarding the file attachment issue, you will see the "Upload attachment" tab and you can upload the screenshots after clicking the "Full Editor" button.

Thank you.

juandelarosa
Posts: 1
Joined: Wed Mar 06, 2019 1:45 am

Re: Playback volume too low?

Wed Mar 06, 2019 2:04 am

I am running the latest version of Bandicam to capture meeting sessions for our clients. The Primary sound a captures at a good volume directly from our built-in sound card, but the secondary device captures low 25% of the level of the primary sound even through the volume settings are set to 100%. The Secondary Sound Device is set to Screaming Bee (Morphvox) application used to modify our voice. The microphone levels are at a 100%, since it uses the Windows sound level control. What specific information do you need to be able to assist me with this issue? Running applications on a Falcon Northwest desktop computer with Windows 10 X170i - Pro Gaming motherboard, Intel i7-6700k CPU, Nvidia GTX 960.

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Re: Playback volume too low?

Wed Mar 06, 2019 2:58 pm

Hello,

Please check "Do nothing" under the "Communications" tab in Windows.
Image

Thank you.

flightsimmerz
Posts: 2
Joined: Wed Mar 13, 2019 11:49 am

Re: Playback volume too low?

Wed Mar 13, 2019 12:21 pm

I purchased Bandicom today and I have been using it for most of the day.
I have a MacBook Pro Retina running a BOOTCAMP Windows 10 partition.

After a few successful video capture tests, I switched from my HDMI monitor speakers, to a Bluetooth headset. When I recorded a video with the Bluetooth headphone playback volume (monitoring) low, then the video audio volume is recorded VERY LOW.

I tested video recordings with these playback devices set as default:
    HDMI Monitor speakers
    Bluetooth headphones
    Wired headphones
    MacBook internal speakers
Only the MacBook Pro internal speakers (set as default) allowed me to record video with playback turned down. For this setting, the resulting video playback audio volume is always correct.

The HDMI monitor, and Bluetooth/wired headphones, all require the playback volume to be turned up high, to record a sufficient audio volume to the video.

flightsimmerz
Posts: 2
Joined: Wed Mar 13, 2019 11:49 am

Re: Playback volume too low?

Fri Apr 05, 2019 4:31 am

I discovered 2 workarounds for audio volume and Bluetooth headset recording issues.

BT headset audio track volume: with your headset connected, open the Windows audio mixer and max the BT headset volume. Then lower the audio source app volume to about 15-20%, then bring down the headset volume back down to a comfortable level. Now both your source and narration levels will both be audible.

Bluetooth disconnects: when mixing Bluetooth microphone with source app audio, the Bluetooth device will sometimes disconnect (Windows 10 issue). However, it IS still recording. After recording the video, if you disconnect-reconnect the BT headset, then play back the recorded video, both audio tracks are there.

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