rgbrown
Posts: 5
Joined: Wed Nov 05, 2014 8:00 am

Intel QuickSync not initialising Intel UHD Graphics 620

Thu Apr 04, 2019 6:03 am

I have a new HP Elite X2 1013 G3 with Intel UHD Graphics 620.

Bandicam will not allow me to use Intel QuickSync either H264 or HEVC - the codec fails to initialise with the latest Intel Driver (25.20.100.6472). I was previously able to roll this back to an earlier version and it would work, but since my device installed the 1809 windows update, I have lost the ability to do this and am stuck.

Is this a known issue with a solution in the pipeline?

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Re: Intel QuickSync not initialising Intel UHD Graphics 620

Thu Apr 04, 2019 11:54 am

Hello rgbrown,

Please refer to the following page and try it again.
https://www.bandicam.com/support/tips/i ... -sync/#faq

If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.

rgbrown
Posts: 5
Joined: Wed Nov 05, 2014 8:00 am

Re: Intel QuickSync not initialising Intel UHD Graphics 620

Fri Apr 05, 2019 4:56 am

Thanks for your reply. I can choose the two QuickSync options when setting codec, but when I press Record, I get an error saying

"Failed to initialize codec. Do you want to try again with the H.264 (CPU) codec?"

This worked with the previous version of the Intel graphics driver, but not the current one. I have attached the requested DxDiag.txt file
Attachments
DxDiag.txt
(99.11 KiB) Downloaded 645 times

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Re: Intel QuickSync not initialising Intel UHD Graphics 620

Fri Apr 05, 2019 9:49 am

Hello rgbrown,

We've found that the latest version of the graphics driver is version 25.20.100.6618 and the version you have installed is 25.20.100.6472.

Please download and install it and try recording with the codec again.

https://downloadcenter.intel.com/produc ... aphics-620

If you still have the same issue with the latest version of the graphics driver, please let us know the version number with which you had no problems.

Thank you.

rgbrown
Posts: 5
Joined: Wed Nov 05, 2014 8:00 am

Re: Intel QuickSync not initialising Intel UHD Graphics 620

Tue Apr 09, 2019 5:49 am

The problem has gone away this morning. I was about to install the updated driver, but I tested Bandicam again before doing this and the problem seems to have resolved itself! So it is currently working on 25.20.100.6472

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Re: Intel QuickSync not initialising Intel UHD Graphics 620

Tue Apr 09, 2019 9:38 am

Hello rgbrown,

Thank you for your reply.
We are glad to hear that your issue has been solved!

Thank you.

Prizm
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Joined: Thu Feb 08, 2018 7:39 pm

Re: Intel QuickSync not initialising Intel UHD Graphics 620

Sun Apr 21, 2019 1:24 pm

Hi, I am also having a problem with the "H264 (Intel Quick Sync Video)" codec. I can select it in Bandicam and record videos, but the video itself turns out to be a black screen with audio only. This happens whether I record in Game mode or full screen mode. If I look at the file properties for the video file, there are no video properties whatsoever (no width/height/codec/etc). Bandicam also shows the "H265 Intel Quick Sync" codec, but if I use it, I get the same result where only audio is recorded.
If I use the standard "H264 (CPU)" codec in Bandicam, it will record video normally.

I am using a HP All-in-One PC. My Intel HD 630 driver is 25.20.100.6446, dated 19 Nov 18. There is a newer driver on the Intel page, but it won't let me install since HP customizes its video drivers. I would have to wait for HP's version. But it's not like my current drivers are that old anyway (5 months), so I doubt it would make a difference.

I have attached my DXDIAG.TXT. I have also attached a 10 second test video using the H264 Quick Sync codec. Rename it from TXT to MP4 to play it. As described above, it has audio but no video.

thanks
Attachments
bandicam - H264 Quick Sync test (rename to MP4).txt
(254.87 KiB) Downloaded 63 times
DxDiag - Prizm.txt
(87.76 KiB) Downloaded 53 times

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Re: Intel QuickSync not initialising Intel UHD Graphics 620

Mon Apr 22, 2019 6:22 pm

Hello Prizm,

If you're trying to record a game that uses a lot of graphic memory, it might happen.
Please go to the display settings of the game and reduce the video resolution and video quality.

Thank you.

Prizm
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Re: Intel QuickSync not initialising Intel UHD Graphics 620

Tue Apr 23, 2019 7:58 pm

Hi, thanks for your reply.

It occurs when trying to record Roblox, so it's pretty basic. I don't think it takes up much RAM. The game window size is less than 1080p.

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Re: Intel QuickSync not initialising Intel UHD Graphics 620

Wed Apr 24, 2019 12:01 pm

Hello Prizm,

Thank you for getting back to us.
In that case we are afraid that it seems that you need to use the H264(CPU) codec instead until you install the latest version of the Intel graphics driver.

Thank you.

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