Motsei
Posts: 4
Joined: Wed Jun 07, 2017 5:33 am

Abruptly Bandicam does not work anymore

Wed Jun 07, 2017 5:38 am

Hello,
first sorry for my bad english.

My problem is that Bandicam do not work anymore. I don't know why. After i try to record it crash and said me that it does not work.
So i updated Bandicam but that was not helpfull.

Windows said me this code:
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: bdcam.exe
Anwendungsversion: 3.4.2.1258
Anwendungszeitstempel: 5927e449
Fehlermodulname: bdcam.exe
Fehlermodulversion: 3.4.2.1258
Fehlermodulzeitstempel: 5927e449
Ausnahmecode: c0000005
Ausnahmeoffset: 0008d14d
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

My question now, what can i do ?

My PC: Win7 64Bit
Geforce GTX 960
Last edited by Motsei on Wed Jun 07, 2017 6:07 am, edited 1 time in total.

Motsei
Posts: 4
Joined: Wed Jun 07, 2017 5:33 am

Re: Abruptly Bandicam does not work anymore

Wed Jun 07, 2017 6:04 am

now i had the code:
Problemereignisname: BEX
Anwendungsname: bdcam.exe
Anwendungsversion: 3.4.2.1258
Anwendungszeitstempel: 5927e449
Fehlermodulname: StackHash_0a9e
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmeoffset: 000003c0
Ausnahmecode: c0000005
Ausnahmedaten: 00000008
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789
thats a joke ... -.-

Motsei
Posts: 4
Joined: Wed Jun 07, 2017 5:33 am

Re: Abruptly Bandicam does not work anymore

Wed Jun 07, 2017 6:33 am

ok, i test something with the options. And i think the problem is my soundcard, because if i switch to win7 sound it works but if i try to record with my soundcard it does not work

User avatar
Bandicam Company
Site Admin
Posts: 6178
Joined: Mon Dec 20, 2010 12:19 pm

Re: Abruptly Bandicam does not work anymore

Wed Jun 07, 2017 12:48 pm

Hello Motsei,

It might be a problem with your soundcard driver.
Could you try recording again after installing the latest version of the soundcard driver again?
We recommend you uninstall and reinstall the graphics card driver as well.

Thank you.

Motsei
Posts: 4
Joined: Wed Jun 07, 2017 5:33 am

Re: Abruptly Bandicam does not work anymore

Wed Jun 07, 2017 2:57 pm

Hi, thank you for answer.
But i allready installed new driver for my soundcard and graphics.

I search for new updates for driver and windowsupdates but it do not helped. I try all settings but i can not record with any settings now...

User avatar
Bandicam Company
Site Admin
Posts: 6178
Joined: Mon Dec 20, 2010 12:19 pm

Re: Abruptly Bandicam does not work anymore

Mon Jun 12, 2017 3:58 pm

Hello Motsei,

Thank you for your response.
Which recording mode do you use?
What is your recording target?
Do you have the same issue when you use other codecs?
Please attach a screenshot of your format settings window of Bandicam.
Also, please let us know your antivirus software and graphics driver version.

Thank you.

Bear_Veniamin
Posts: 2
Joined: Tue Mar 05, 2019 7:03 pm

Re: Abruptly Bandicam does not work anymore

Tue Mar 05, 2019 9:51 pm

Hello! Please forgive my machine translation. The problem with the program: When you start recording, the program goes into error "BEX". Sometimes in error "APPCRASH". Error immediately after clicking on the "record" button. If you do not include a record, the program works. Settings are successful. Enable exceptions "DEP" is not possible.

Сигнатура проблемы:
Имя события проблемы: BEX
Имя приложения: bdcam.exe
Версия приложения: 4.1.4.1413
Отметка времени приложения: 5b18b830
Имя модуля с ошибкой: bdcam.exe
Версия модуля с ошибкой: 4.1.4.1413
Отметка времени модуля с ошибкой: 5b18b830
Смещение исключения: 0026bc57
Код исключения: c0000409
Данные исключения: 00000002
Версия ОС: 6.3.9600.2.0.0.256.4
Код языка: 1049
Дополнительные сведения 1: 8047
Дополнительные сведения 2: 804786a4f6d0169aba50a1abff6867c3
Дополнительные сведения 3: 6554
Дополнительные сведения 4: 6554207424e79eeb7650577ad6ecb37d

---------------------------

Сигнатура проблемы:
Имя события проблемы: APPCRASH
Имя приложения: bdcam.exe
Версия приложения: 4.1.4.1413
Отметка времени приложения: 5b18b830
Имя модуля с ошибкой: StackHash_e515
Версия модуля с ошибкой: 0.0.0.0
Отметка времени модуля с ошибкой: 00000000
Код исключения: c00001a5
Смещение исключения: PCH_7D_FROM_ntdll+0x0003C8AC
Версия ОС: 6.3.9600.2.0.0.256.4
Код языка: 1049
Дополнительные сведения 1: e515
Дополнительные сведения 2: e51562d1d0e949b81c977061e1d84bd5
Дополнительные сведения 3: ed09
Дополнительные сведения 4: ed09a7ba383a49584b07dca922e76ed5

My question now, what can i do ? :(

My PC: Win8 64Bit , Endpoint rus, installed 2 days ago.
NVIDIA GeForce 9600 GT - PCI\VEN_10DE&DEV_0622&SUBSYS_00000000&REV_A1
Driver video - v.21.21.13.4201 (NVIDIA Windows (64 bit) Display INF file Copyright (c) NVIDIA Corporation)

Screen: http://i12.pixs.ru/storage/6/5/2/Bander ... 300652.jpg

User avatar
Bandicam Company
Site Admin
Posts: 6178
Joined: Mon Dec 20, 2010 12:19 pm

Re: Abruptly Bandicam does not work anymore

Wed Mar 06, 2019 9:53 am

Hello Bear_Veniamin,

We found you are using an old version of Bandicam.
Please uninstall it and restart your computer. Then download/reinstall the latest version of Bandicam(4.3.4) from our official website.

https://www.bandicam.com/downloads/

Thank you.

Bear_Veniamin
Posts: 2
Joined: Tue Mar 05, 2019 7:03 pm

Re: Abruptly Bandicam does not work anymore

Sat Mar 09, 2019 3:38 pm

The same error with version 4.3.4

Имя события проблемы: BEX
Имя приложения: bdcam.exe
Версия приложения: 4.3.4.1503
Отметка времени приложения: 5c6b60bb
Имя модуля с ошибкой: bdcam.exe
Версия модуля с ошибкой: 4.3.4.1503
Отметка времени модуля с ошибкой: 5c6b60bb
Смещение исключения: 0027f111
Код исключения: c0000409
Данные исключения: 00000002
Версия ОС: 6.3.9600.2.0.0.256.4
Код языка: 1049
Дополнительные сведения 1: 5475
Дополнительные сведения 2: 54756c814312f2272ada24dfa08673da
Дополнительные сведения 3: 1f1c
Дополнительные сведения 4: 1f1c684b08a6cdbef3542a886ee89af5

User avatar
Bandicam Company
Site Admin
Posts: 6178
Joined: Mon Dec 20, 2010 12:19 pm

Re: Abruptly Bandicam does not work anymore

Mon Mar 11, 2019 1:48 pm

Hello Bear_Veniamin,

Thank you for getting back to us.
It might be a problem with your graphics driver.
Could you try recording again after installing the latest version of the graphics driver again?
If you still have the same issue, please let us know if you have the same issue when you use other codecs.
Please attach a screenshot of your format settings window of Bandicam.
Also, please let us know which antivirus software you are using.

Thank you.

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