recordings won't play back

[gottaloveme]

Hi. New to the forum. I'm having trouble with my recordings not playing back. This is with the latest update of bandicam and Dragon Age Inquisition. I also have the same trouble with Mass Effect Andromeda. Having said that today I did have a small recording play back from DAI, but none of the others.

I've attached my bandicam video settings; error message; and dates that show it has worked once today.

If anyone can help me I would appreciate it. I like making gifs and am trying to learn PS

[Bandicam Company]

Hello gottaloveme,

Do you have the same issue when you use VLC media player to playback the video?
Also, please attach the screenshot of your format settings window.
We look forward to your reply.

Thank you.

[gottaloveme]

have been using 5kplayer but can try vlc

[gottaloveme]

doesn't work with vlc

[Bandicam Company]

Hi,

Thank you for getting back to us.

We are afraid that the recorded file has been broken for some reason.
Please uninstall the graphics driver completely.

And then, please install the latest version of the graphics driver and try recording again.

If it doesn't seem to work, please record it again with the other codecs such as H264(CPU) and Xvid and check if you have the same issue.

Thank you.

[gottaloveme]

this is great thanks - but windows 10 doesn't seem to have display adapters under device manager. Anywhere else it might be?

[Bandicam Company]

Hello gottaloveme,

It should be under the Device Manager on Windows 10.
Please attach a screenshot of the Device Manager.

Thank you.

[gottaloveme]

2 shots of the devices page

[Bandicam Company]

Hello,

Please look at the image shown below carefully and follow the steps.


You will find the Device Manager if you right click the Windows button.

Thank you.

[gottaloveme]

did all this and still not. recording as .avi and using bandifix didn't really work as I would record for a couple hours and would only get back about 10 minutes of video.

[Bandicam Company]

Hello gottaloveme,

If Bandifix fails, we don't have a good solution.
We are sorry that we couldn't give you the answer you wished for.

[gottaloveme]

thanks for all your help I really appreciate it. I'm going to send the pc to the pc doctor and see what may be lurking on my hard drive that is messing stuff up.

Again, thank you

[olegl]

I downloaded your software then purchased a license as soon as software got activated it stopped playing recorded video any new video that got recorded doesn't work it worked before software was in free mode once i got it activated it stopped recording new videos I need to resolve it asap or need my money back searched all the forums you guys have here and alot of people report same problem

[Bandicam Company]

Hi,

We are afraid that the recorded file has been broken for some reason.
Please uninstall the graphics driver completely.

And then, please install the latest version of the graphics driver and try recording again.

If it doesn't seem to work, please record it again with the other codecs such as H264(CPU) and Xvid and check if you have the same issue.

Thank you.