recordings won't play back

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recordings won't play back

Postby gottaloveme » Sat Jun 09, 2018 8:02 am

Hi. New to the forum. I'm having trouble with my recordings not playing back. This is with the latest update of bandicam and Dragon Age Inquisition. I also have the same trouble with Mass Effect Andromeda. Having said that today I did have a small recording play back from DAI, but none of the others. :shock:

I've attached my bandicam video settings; error message; and dates that show it has worked once today. :?:

If anyone can help me I would appreciate it. I like making gifs and am trying to learn PS :)
Attachments
bandicam 2018-06-09 22-23-00-096.png
showing the dates of files. One playable and the others not
bandicam 2018-06-09 22-23-00-096.png (363.72 KiB) Viewed 7426 times
bandicam 2018-06-09 22-22-43-408.png
the error message that pops up
bandicam 2018-06-09 22-22-43-408.png (66.57 KiB) Viewed 7426 times
bandicam 2018-06-09 22-13-20-386.png
my settings on bandicam for video
bandicam 2018-06-09 22-13-20-386.png (289.79 KiB) Viewed 7426 times
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Re: recordings won't play back

Postby Bandicam Company » Sun Jun 10, 2018 10:26 pm

Hello gottaloveme,

Do you have the same issue when you use VLC media player to playback the video?
Also, please attach the screenshot of your format settings window.
We look forward to your reply.

Thank you.
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Re: recordings won't play back

Postby gottaloveme » Mon Jun 11, 2018 12:32 am

have been using 5kplayer but can try vlc
Attachments
bandicam 2018-06-11 14-55-07-800.png
sorry i sent the wrong png file before
bandicam 2018-06-11 14-55-07-800.png (302.14 KiB) Viewed 4218 times
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Re: recordings won't play back

Postby gottaloveme » Mon Jun 11, 2018 1:31 am

doesn't work with vlc
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Re: recordings won't play back

Postby Bandicam Company » Wed Jun 13, 2018 1:33 am

Hi,

Thank you for getting back to us.

We are afraid that the recorded file has been broken for some reason.
Please uninstall the graphics driver completely.
Image
And then, please install the latest version of the graphics driver and try recording again.

If it doesn't seem to work, please record it again with the other codecs such as H264(CPU) and Xvid and check if you have the same issue.

Thank you.
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Re: recordings won't play back

Postby gottaloveme » Thu Jun 14, 2018 3:25 am

this is great thanks - but windows 10 doesn't seem to have display adapters under device manager. Anywhere else it might be?
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Re: recordings won't play back

Postby Bandicam Company » Thu Jun 14, 2018 10:05 pm

Hello gottaloveme,

It should be under the Device Manager on Windows 10.
Please attach a screenshot of the Device Manager.

Thank you.
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Re: recordings won't play back

Postby gottaloveme » Thu Jun 14, 2018 11:01 pm

2 shots of the devices page
Attachments
bandicam 2018-06-15 13-25-12-310.png
bandicam 2018-06-15 13-25-12-310.png (73.72 KiB) Viewed 738 times
bandicam 2018-06-15 13-21-34-106.png
bandicam 2018-06-15 13-21-34-106.png (74.42 KiB) Viewed 738 times
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Re: recordings won't play back

Postby Bandicam Company » Fri Jun 15, 2018 1:57 am

Hello,

Please look at the image shown below carefully and follow the steps.
Image

You will find the Device Manager if you right click the Windows button.

Thank you.
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Re: recordings won't play back

Postby gottaloveme » Fri Jun 15, 2018 10:38 pm

did all this and still not. recording as .avi and using bandifix didn't really work as I would record for a couple hours and would only get back about 10 minutes of video.
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Re: recordings won't play back

Postby Bandicam Company » Wed Jun 20, 2018 12:36 am

Hello gottaloveme,

If Bandifix fails, we don't have a good solution.
We are sorry that we couldn't give you the answer you wished for.
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Re: recordings won't play back

Postby gottaloveme » Thu Jun 21, 2018 4:28 am

thanks for all your help I really appreciate it. I'm going to send the pc to the pc doctor and see what may be lurking on my hard drive that is messing stuff up.

Again, thank you
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