Webcam Image Capture Error

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Webcam Image Capture Error

Postby francisw19 » Sat Jul 07, 2018 3:22 pm

Hello, I was using Bandicam to connect to my webcam (Logitech C920). That worked no problem, but as soon as I clicked the "Image Capture" button, I get the following message "Failed to capture image. Please check your output folder." An image file is created, but it's a 0 bytes file and comes up blanking in my photo viewer.

Image

I can record a video without any issues, just the image capture is not working.

I'm on Windows 10 64-bit (1803 update). Bandicam 4.1.6.1423. Any other info needed from me, please let me know. Thanks! :)
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Re: Webcam Image Capture Error

Postby Bandicam Company » Mon Jul 09, 2018 2:43 am

Hello francisw19,

We have confirmed the issue and already released the fixed version.
Please try Bandicam 4.1.7.

https://www.bandicam.com/downloads/

Thank you.
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Re: Webcam Image Capture Error

Postby francisw19 » Tue Jul 10, 2018 8:15 pm

Working great now, thanks! :)
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Re: Webcam Image Capture Error

Postby Bandicam Company » Tue Jul 10, 2018 8:37 pm

Hello francisw19,

Thank you for your reply.
We are glad to hear that your issue has been solved.

Thank you.
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