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[Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Sat Oct 27, 2018 12:41 pm

Just mentioning that there is an issue where the mouse becomes invisible over the Bandicam interface (making it hard to use/click on things) - but the exact reason, I have not isolated yet.

Once, it seemed to happen 'at random' (no idea why).
Another time, it happened when I drawing out a "Select A Recording Area" and the browser that was behind Bandicam 'reset' or 'refreshed' or something. Whatever it was that happened, it interrupted the "Select A Recording Area" process and left the mouse 'invisible' (cannot see windows mouse icon cursor) - but only when the mouse is over the Bandicam client.

Closing and then restarting Bandicam fixes/corrects the issue when it appears.

Bandicam Version 4.2.1.1454

Oh, if I may add,
Switching To ANY Screen Recording Mode
seems to have a period of 'lag' or time where the user can do nothing (Bandicam seems to Freeze or go into Not Responding Mode), but Bandicam fixes itself after a time and the user can continue in any Screen Recording Mode - the issue occurs only when first switching from Game Recording Mode to Screen Recording Mode...
(I can open a separate Thread for this, if that is more convenient. It is not really a huge issue, I just thought I would mention it here)

I can try to replicate/reproduce and get more information, if desired.
~Troy

hheinous
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Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Sat Dec 01, 2018 8:31 am

This happened to me too! So weird.

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Bandicam Company
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Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Mon Dec 03, 2018 10:19 am

Hello hheinous,

Which recording mode did you use?
Please let us know how to recreate your issue step by step.

Thank you.

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Bandicam Company
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Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Mon Dec 03, 2018 12:13 pm

Hello GameTipsAndMore,

Could you explain how to recreate the issue step by step?

Thank you.

GameTipsAndMore Blog
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Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Mon Dec 03, 2018 12:58 pm

Bandicam Company wrote:Hello GameTipsAndMore,

Could you explain how to recreate the issue step by step?

Thank you.

Hello Bandi,

I'd be happy to try - but it is a bit difficult, as it seems to occur 'randomly'...

At some point, placing the mouse over any part of the interface of Bandicam, makes the mouse cursor not visible; and there doesn't seem to be any reason as to why, related to what is running.
I have tried launching different games, graphic programs, etc - nothing seems to 'trigger it' - and then when say, playing a game for a long time, it will suddenly just occur.
Restarting Bandicam solves it (until it happens again).
I am sorry I do not have any more specific information at this time.

As for the "lag" or "freezing" issue:
It can be instigated by switching from Game Recording Mode to Screen Recording Mode, either with the main interface (large) buttons, or by starting up Bandicam in Screen Recording Mode.
In either case, once it begins the 'drawing of the rectangle' (resizing it), it will 'pause' or 'freeze' for a moment. It is not very long at all. It's not a huge issue, I just wanted to mention it. It is fine if it never gets solved/changed (in my own opinion).


Good luck with it - I'll try give more information here, if I can find any repeatable way to recreate this issue...
("Hope That Helps!") ~ Troy from The Game Tips And More Blog

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Bandicam Company
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Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Mon Dec 03, 2018 6:10 pm

Hello GameTipsAndMore Blog,

Thank you for the additional report.
We will try to recreate the issue and will let you know when a solution for this issue will be available.

Thank you.

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