RevolverBobcat
Posts: 1
Joined: Thu Mar 07, 2019 2:27 am

Uploads failed

Thu Mar 07, 2019 2:28 am

I have used this program before but now it takes 4 hours to upload and then fails. Furthermore it sucks up all the internet while it does so. Do you offer refunds?

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Bandicam Company
Site Admin
Posts: 6088
Joined: Mon Dec 20, 2010 12:19 pm

Re: Uploads failed

Thu Mar 07, 2019 3:17 pm

Hello RevolverBobcat,

Could you please explain how to recreate your issue step by step?

Regarding a refund, please refer to the following link.
https://www.bandicam.com/faqs/bandicam_ ... on_policy/

Once you have registered the serial number, you cannot sell/resell the license or get a refund.

Thank you.

hestermeister
Posts: 1
Joined: Fri Mar 08, 2019 8:14 pm

Re: Uploads failed

Fri Mar 08, 2019 8:51 pm

I have a similar problem. I menaged to upload my video onto the youtube, but the sound vanished and also the resolution of my video was ruined. Before uploading everything was perfekt with my video. What can I do? Or on the youtube should I change some settings?

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Bandicam Company
Site Admin
Posts: 6088
Joined: Mon Dec 20, 2010 12:19 pm

Re: Uploads failed

Tue Mar 12, 2019 10:45 am

Hello hestermeister,

Which format settings did you use when recording?
We recommend you use the preset for YouTube videos.
Image
If you still have the issue with uploaded video after recording with the preset, please let us know the YouTube link for further investigation.

Thank you.

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