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Pantterapt
Posts: 1
Joined: Fri Mar 15, 2019 3:49 am

Video Disappear

Fri Mar 15, 2019 5:02 am

Greetings, i am a Bandicam user since almost 5 years, i am very satisfied, and i never even thought change to another program. Bandicam is very good.
My post is not a complain, is more a request for help. Yesterday i record, as usual, some time playing to after upload to my social networks. When i finished, i went to the Output Folder and the video was there with 54GB - 2h time. In about 5 seconds it disappear :o :shock: :? First time this happened :( So i back to the game and i record again my gameplay around 1h20m. After stopped the record, i went to the Output Flder again and there is my video, this time with 41GB. Suddenly, in seconds, it disappears too :o :shock: :? What's happening :?: :!: I want to say that in that time i also took a lot of screenshots, and all are in the Output Folder, only videos disappear :roll: Can someone help me, or explain what is the cause of this problem pls ;) Thank you very much.
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Bandicam Company
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Posts: 6180
Joined: Mon Dec 20, 2010 12:19 pm

Re: Video Disappear

Fri Mar 15, 2019 4:26 pm

Hello Pantterapt,

We are not quite sure about your issue.
Recorded files should not be deleted unless you delete them by yourself.
We recommend you change the output folder and record again.

Thank you.

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