av1tothemoon
Posts: 3
Joined: Sat Apr 20, 2019 9:39 am

Bandicam crash | Intel QuickSync HEVC

Wed May 15, 2019 9:54 am

I ran across a crash of Bandicam while recording my screen using Intel QuickSync HEVC. This seems to happen occasionally, as most recordings succeed. From the event log:


Faulting application name: bdcam.exe, version: 4.4.0.1535, time stamp: 0x5cac5c5c
Faulting module name: bdcap32.dll, version: 3.0.1.302, time stamp: 0x5cac5bf8
Exception code: 0xc0000005
Fault offset: 0x00744c1e
Faulting process id: 0xf3c
Faulting application start time: 0x01d5042662e3b10d
Faulting application path: C:\Program Files (x86)\Bandicam\bdcam.exe
Faulting module path: C:\Program Files (x86)\Bandicam\bdcap32.dll
Report Id: 7b598b64-0149-485c-9f36-3e1966107397
Faulting package full name:
Faulting package-relative application ID:

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Re: Bandicam crash | Intel QuickSync HEVC

Wed May 15, 2019 11:59 am

Hello av1tothemoon,

Please uninstall the current version of Bandicam and install the latest version(4.4.1) of Bandicam.

https://www.bandicam.com/downloads/

Thank you.

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