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by Bandicam Company
Fri Sep 20, 2019 5:37 pm
Forum: Bandicam - General Discussion
Topic: Cannot fit the record area to youtube videos automatically
Replies: 3
Views: 44

Re: Cannot fit the record area to youtube videos automatically

Hello foremtehan,

We recommend you playback YouTube videos with VLC media player and then record it with Game Recording Mode.

Thank you.
by Bandicam Company
Fri Sep 20, 2019 4:57 pm
Forum: Bandicam - General Discussion
Topic: Bandicam and HDR.
Replies: 5
Views: 493

Re: Bandicam and HDR.

Hello lcatlas,

We have forwarded your request to the development team.

Thank you.
by Bandicam Company
Fri Sep 20, 2019 4:49 pm
Forum: Bandicam - General Discussion
Topic: Bandicam becomes "unregistered"
Replies: 1
Views: 14

Re: Bandicam becomes "unregistered"

Hello gud, Bandicam requires administrator privileges to register. Have you registered Bandicam full version with an administrator account of Windows? Please follow the steps below. 1. Uninstall the current version of Bandicam. 2. Sign in to Windows with an Admin account. 3. install Bandicam 2.3.1 f...
by Bandicam Company
Fri Sep 20, 2019 3:49 pm
Forum: Bandicam - General Discussion
Topic: New Problem With Bandicam Screen Recorder
Replies: 3
Views: 47

Re: New Problem With Bandicam Screen Recorder

Hello Metonic,

To let you know where you can download the latest driver, could you please attach the DxDiag.txt file?
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the page below.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.
by Bandicam Company
Fri Sep 20, 2019 9:40 am
Forum: Bandicam - General Discussion
Topic: License question
Replies: 1
Views: 17

Re: License question

Hello fludity,

Please refer to the ”3. License Management” on the following page.
https://www.bandicam.com/faqs/bandicam_ ... on_policy/
If you format your computer or your computer is broken, you can re-use/transfer the license.


Thank you.
by Bandicam Company
Thu Sep 19, 2019 10:44 am
Forum: Bandicam - General Discussion
Topic: Varying Frame rates-- why?
Replies: 2
Views: 48

Re: Varying Frame rates-- why?

Hi B3Burner,

Please choose the 'Prefer CFR' option and try it again.
Image
You will get constant 30 FPS if your computer is good enough.

Thank you.
by Bandicam Company
Tue Sep 17, 2019 6:35 pm
Forum: Bandicam - General Discussion
Topic: New Problem With Bandicam Screen Recorder
Replies: 3
Views: 47

Re: New Problem With Bandicam Screen Recorder

Hello Metonic, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. Also, please follow ...
by Bandicam Company
Tue Sep 17, 2019 6:33 pm
Forum: Bandicam - General Discussion
Topic: Steam Video Player
Replies: 1
Views: 40

Re: Steam Video Player

Hello sXySakura,

We were not able to recreate your issue with the Screen Recording Mode.

For further investigation, please let us know where to get the Steam Video Player and how to recreate your issue step by step.

Thank you.
by Bandicam Company
Tue Sep 17, 2019 5:05 pm
Forum: Bandicam - General Discussion
Topic: Cannot fit the record area to youtube videos automatically
Replies: 3
Views: 44

Re: Cannot fit the record area to youtube videos automatically

Hello foremtehan,

You need to fit the target area on YouTube manually.
To select the area easily, we recommend you use the preset size 1280x720 if you use 1980x1080 display.

Thank you.
by Bandicam Company
Tue Sep 17, 2019 9:55 am
Forum: Bandicam - General Discussion
Topic: Can I change the email address my software was registered with?
Replies: 1
Views: 29

Re: Can I change the email address my software was registered with?

Hello CroakPad, Please refer to the section 2-2 on the linked FAQ page. https://www.bandicam.com/faqs/bandicam_license_registration_policy/ Once you have registered the license, you cannot change the email address because the email address is a part of the serial number. However, if you upgrade the ...
by Bandicam Company
Tue Sep 17, 2019 9:51 am
Forum: Bandicam - General Discussion
Topic: Tertiary peripheral
Replies: 1
Views: 27

Re: Tertiary peripheral

Hello MrVolpix97,

We have forwarded your requests to our development team.

Thank you for your suggestion.
by Bandicam Company
Thu Sep 12, 2019 3:31 pm
Forum: Bandicam - General Discussion
Topic: No capture with X-plane video 11
Replies: 1
Views: 89

Re: No capture with X-plane video 11

Hello Prosco, Do you mean that you can record the game with Bandicam free version without any problems? It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please instal...
by Bandicam Company
Thu Sep 12, 2019 2:46 pm
Forum: Bandicam - General Discussion
Topic: Serial key
Replies: 2
Views: 73

Re: Serial key

Hello Marcos Vinicius, If you lost the serial number, go to https://www.bandicam.com/buy/ and enter your purchasing email address at the license check section. Your license will be sent to your email again. https://www.bandicam.com/faqs/bandicam_license_registration_policy/ If you can't access your ...
by Bandicam Company
Thu Sep 12, 2019 10:26 am
Forum: Bandicam - General Discussion
Topic: Serial key
Replies: 1
Views: 76

Re: Serial key

Hello Susenkus,

Please refer to the ”3. License Management” on the following page.
https://www.bandicam.com/faqs/bandicam_ ... on_policy/
If you format your computer or your computer is broken, you can re-use/transfer the license.


Thank you.
by Bandicam Company
Thu Sep 12, 2019 10:13 am
Forum: Bandicam - General Discussion
Topic: Questions about Bandicam!!
Replies: 1
Views: 63

Re: Questions about Bandicam!!

Hello Josephmiguel44,

Please refer to the previous post.
viewtopic.php?f=10&t=8526

Thank you.
by Bandicam Company
Wed Sep 11, 2019 10:02 am
Forum: Bandicam - General Discussion
Topic: how do i access the drawing section while recording?
Replies: 1
Views: 64

Re: how do i access the drawing section while recording?

Hello thenoob,

You can use the hotkey (Ctrl+Alt+D) to show it.

Thank you.
by Bandicam Company
Tue Sep 10, 2019 6:43 pm
Forum: Bandicam - General Discussion
Topic: Bandicam causes buffering and pausing of video stream
Replies: 1
Views: 79

Re: Bandicam causes buffering and pausing of video stream

Hello doctorj10011, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. Also, please fo...
by Bandicam Company
Tue Sep 10, 2019 2:19 pm
Forum: Bandicam - General Discussion
Topic: How to sign up for bandicam.com?
Replies: 1
Views: 59

Re: How to sign up for bandicam.com?

Hello RobloxPlayer,

If you mean the registration of Bandicam full version, please refer to the following link.

https://www.bandicam.com/faqs/how_to_pu ... er_serial/

If not, could you be more specific?

Thank you.
by Bandicam Company
Tue Sep 10, 2019 2:10 pm
Forum: Bandicam - General Discussion
Topic: How to get Bandicam to work with Amazon?
Replies: 4
Views: 142

Re: How to get Bandicam to work with Amazon?

Hello ThomasSirHandel, Thank you for getting back to us. I changed the settings, but videos are still a bit blurry when recording from Amazon Prime. Do you have the issue when you playback the videos from other targets like YouTube? Do you play them on the Internet browser? Please try other browsers...
by Bandicam Company
Mon Sep 09, 2019 3:01 pm
Forum: Bandicam - General Discussion
Topic: Formats don't appear on the drop down
Replies: 1
Views: 60

Re: Formats don't appear on the drop down

Hello SHAWNTIRA, Please download and install the latest driver of the capture device. If you still have the problem, please get back to us with the information below. 1. Do you have the same issue with the webcam overlay function? 2. Please attach the screenshot of the Bandicam Device settings windo...

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