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by Bandicam Company
Tue Jan 07, 2020 7:24 pm
Forum: Bandicam - General Discussion
Topic: Bandicam 4.5.3.1608, capturing speed bottleneck in "Screen Recording Mode"
Replies: 2
Views: 145

Re: Bandicam 4.5.3.1608, capturing speed bottleneck in "Screen Recording Mode"

Hello gdgsdg123,

Thank you for your reports.
We've confirmed the issue where some videos recorded with MagicYUV codec have lower frame rates than the original ones and forwarded it to our development team.
Also, we've found that there is no problem with H.264(NVIDIA NVENC) codec.

Thank you.
by Bandicam Company
Tue Jan 07, 2020 5:48 pm
Forum: Bandicam - General Discussion
Topic: Quicksync recording not working
Replies: 4
Views: 218

Re: Quicksync recording not working

Hello mrk,

Thank you for your report.
We have fixed the issue where H.264 (Intel Quick Sync Video) encoder did not work on some computers.
Please download the latest version of Bandicam(4.5.4) which has been released on January 6th.
https://www.bandicam.com/downloads/

Thank you.
by Bandicam Company
Tue Jan 07, 2020 5:21 pm
Forum: Bandicam - General Discussion
Topic: New version out but download is old?
Replies: 3
Views: 105

Re: New version out but download is old?

Hello Hulkster84,

Please download the latest version from https://www.bandicam.com/downloads/ again after clearing your web browser's cache and cookies.

Thank you.
by Bandicam Company
Mon Jan 06, 2020 5:21 pm
Forum: Latest News And Updates
Topic: Bandicam 4.5.4 (01/06/2020) - AMD VCN (RX 5700 XT)
Replies: 0
Views: 414

Bandicam 4.5.4 (01/06/2020) - AMD VCN (RX 5700 XT)

Bandicam 4.5.4 (01/06/2020) - AMD VCN (RX 5700 XT) We are pleased to announce the release of Bandicam 4.5.4. Bandicam now supports the latest AMD VCN encoder (Video Core Next). * Detailed information 1. Bandicam now supports the AMD VCN encoder (AMD Radeon RX 5700 XT, etc.) https://static.bandicam.c...
by Bandicam Company
Mon Jan 06, 2020 4:48 pm
Forum: Bandicam - General Discussion
Topic: New version out but download is old?
Replies: 3
Views: 105

Re: New version out but download is old?

Hello Hulkster84,

Sorry for confusing you.
We have just released Bandicam 4.5.4 tomorrow.
Please download from the link again.

Thank you.
by Bandicam Company
Mon Jan 06, 2020 2:58 pm
Forum: Bandicam - General Discussion
Topic: Can I do a video like this with brandicam?
Replies: 2
Views: 99

Re: Can I do a video like this with brandicam?

Hello Emmynet, Yes, you can record your webcam video with your recording target by using the "Add webcam overlay to output video file" function. We recommend you use the "Save webcam video as separate file (.mp4)" option as Clautor mentioned to edit it later to make it round shap...
by Bandicam Company
Mon Jan 06, 2020 2:30 pm
Forum: Bandicam - General Discussion
Topic: help! Broken file!
Replies: 1
Views: 74

Re: help! Broken file!

Hello ellabluebird,

We are afraid that we don't have any solution for the broken file if BandiFix didn't work for it.
We recommend you use the Auto Complete Recording function to save files safely when you record for a long time.

Thank you.
by Bandicam Company
Mon Jan 06, 2020 2:18 pm
Forum: Bandicut - General Discussion
Topic: Bandicut 3.1.5.511, faulty timestamp display generation
Replies: 1
Views: 81

Re: Bandicut 3.1.5.511, faulty timestamp display generation

Hello,

We will try to improve the issue you reported.

Thank you!
by Bandicam Company
Mon Jan 06, 2020 2:11 pm
Forum: Bandicut - General Discussion
Topic: Bandicut 3.5.0.577, problem handling high data rate videos
Replies: 4
Views: 1242

Re: Bandicut 3.5.0.577, problem handling high data rate videos

Hello, What is the file size of the video? Could you let us know the file information of the video file? https://www.bandicam.com/bandicut-video-cutter/support/faq/tech/fileinfo.png Did you use the "High-speed mode" or "Encoding Mode'? Do you have a problem when you cut the video thro...
by Bandicam Company
Mon Jan 06, 2020 2:00 pm
Forum: Bandicam - General Discussion
Topic: I buy a license but i change PC
Replies: 1
Views: 83

Re: I buy a license but i change PC

Hello Errieptime,

Please refer to the ”3. License Management” on the following page.
https://www.bandicam.com/faqs/bandicam_ ... on_policy/
If you format your computer or your computer is broken, you can re-use/transfer the license.


Thank you.
by Bandicam Company
Sat Jan 04, 2020 9:09 pm
Forum: Bandicut - General Discussion
Topic: Bandicut 3.5.0.577, problem handling high data rate videos
Replies: 4
Views: 1242

Re: Bandicut 3.5.0.577, problem handling high data rate videos

Hello, If you have a problem with Bandicut, please send the original video file to bandicut@bandicam.com You may use one of the storage services below: Google Drive (15GB): https://drive.google.com Onedrive (10GB): https://onedrive.live.com/ Send-anywhere.com (10GB): https://www.send-anywhere.com/ D...
by Bandicam Company
Fri Jan 03, 2020 12:18 pm
Forum: Bandicam - General Discussion
Topic: Game recording mode is not working since i update the bandicam to the latest version
Replies: 1
Views: 92

Re: Game recording mode is not working since i update the bandicam to the latest version

Hello, 1. Which games are you referring to? 2. Please uninstall Bandicam, and go to https://www.filehorse.com/download-bandicam/old-versions/ and try Bandicam 4.4.2 and Bandicam 4.4.3. Do you have the same issue with Bandicam 4.4.2 and Bandicam 4.4.3? (You must uninstall Bandicam and then reinstall ...
by Bandicam Company
Thu Jan 02, 2020 11:20 am
Forum: Bandicam - General Discussion
Topic: "RAGE 2" crashes at launch with Bandicam installed
Replies: 2
Views: 105

Re: "RAGE 2" crashes at launch with Bandicam installed

Hello, 1. Please go to the installation folder of Bandicam, and double-click the ' UnregVulkanLayer.bat ' file. Can you start Rage 2? https://www.bandicam.com/support/intro/bandicam_install/bandicam_install_07.png 2. If you can start Rage 2, click the " bdcam_nonadmin.exe " or the " b...
by Bandicam Company
Tue Dec 31, 2019 8:03 pm
Forum: Bandicam - General Discussion
Topic: recording Minecraft on Steam - Failed to initialise Codec error
Replies: 3
Views: 127

Re: recording Minecraft on Steam - Failed to initialise Codec error

If you still see the error message with the H264 (CPU) video codec, please start Minecraft in windowed mode and try again.
by Bandicam Company
Mon Dec 30, 2019 12:29 pm
Forum: Bandicam - General Discussion
Topic: recording Minecraft on Steam - Failed to initialise Codec error
Replies: 3
Views: 127

Re: recording Minecraft on Steam - Failed to initialise Codec error

Hello,

Which video codec did you use?

Please choose another video codec and try again. (No. 4 from the screenshot below)
Image
by Bandicam Company
Sat Dec 28, 2019 5:18 pm
Forum: Bandicam - General Discussion
Topic: Online Purchase
Replies: 1
Views: 104

Re: Online Purchase

Hello,

Please email us at bandicam@bandicam.com with detailed information.

Thank you!
by Bandicam Company
Fri Dec 27, 2019 11:00 am
Forum: Bandicam - General Discussion
Topic: How would i make overlay not show in recording?
Replies: 1
Views: 106

Re: How would i make overlay not show in recording?

Hello TheCrazyInsanity, Which kind of overlay do you mean? You can hide or show the FPS numbers by checking "Show FPS in captured video/image". https://www.bandicam.com/support/settings/general/bandicam-general-settings.png If it is not what you want to do, please let us know. Thank you.
by Bandicam Company
Thu Dec 26, 2019 2:12 pm
Forum: Bandicam - General Discussion
Topic: Quicksync recording not working
Replies: 4
Views: 218

Re: Quicksync recording not working

Hello mrk,

Please refer to the following page and try it again.
https://www.bandicam.com/support/tips/i ... -sync/#faq

If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.
by Bandicam Company
Wed Dec 25, 2019 7:19 pm
Forum: Bandicam - General Discussion
Topic: Video Settings
Replies: 1
Views: 161

Re: Video Settings

Hello MrVolpix97,

We're sorry that we don't support the function you asked for at this moment.
We will forward your request to our development team.

Thank you for your suggestion!
by Bandicam Company
Tue Dec 24, 2019 3:12 pm
Forum: Bandicut - General Discussion
Topic: Cutting and merging produce still frames
Replies: 4
Views: 343

Re: Cutting and merging produce still frames

Hello,

Please check the "Always cut/merge by keyframe in High-speed mode" option and try again.
Image

Thank you!

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