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by Bandicam Company
Wed Jul 24, 2019 3:35 pm
Forum: Bandicam - General Discussion
Topic: Is using the 'H264 Quick Sync Video encoder' a bad idea for game recording?
Replies: 2
Views: 9483

Re: Is using the 'H264 Quick Sync Video encoder' a bad idea for game recording?

Hello Prizm,

We recommend you try both and check out the performance on your PC.
Basically, we think H.264(Intel Quick Sync Video) codec is better.
However, if you have a problem when you use it, please use the H.264(CPU) codec.

Thank you.
by Bandicam Company
Tue Jul 23, 2019 7:07 pm
Forum: Bandicam - General Discussion
Topic: 980ti overheating issue...
Replies: 1
Views: 9715

Re: 980ti overheating issue...

Hello TrevorSaldana,

The recording of streaming video requires a lot of system resources (CPU, GPU, RAM and the like).

We recommend you use the H264(NVIDIA NVENC) codec.
https://www.bandicam.com/how-to-use-nvi ... c-encoder/

Thank you.
by Bandicam Company
Tue Jul 23, 2019 11:21 am
Forum: Latest News And Updates
Topic: Bandicam 4.4.3 (07/23/2019) - Unregister, Rename
Replies: 0
Views: 17403

Bandicam 4.4.3 (07/23/2019) - Unregister, Rename

Bandicam 4.4.3 (07/23/2019) - Unregister, Rename We are pleased to announce the release of Bandicam 4.4.3. This version allows you to delete the registration information without uninstalling Bandicam. * Detailed information 1. Added the "Unregister" button to remove the registration inform...
by Bandicam Company
Mon Jul 22, 2019 5:16 pm
Forum: Bandicam - General Discussion
Topic: Controle configuração de saturação
Replies: 1
Views: 9644

Re: Controle configuração de saturação

Hello Raphaelpires,

We are sorry but we are not quite sure what you are asking.
Do you use Bandicam or Bandicut?
Could you be specific?

Thank you.
by Bandicam Company
Mon Jul 22, 2019 4:26 pm
Forum: Bandicam - General Discussion
Topic: Payment's
Replies: 1
Views: 9580

Re: Payment's

Hello Nitesh,

We are afraid that we do not support Paysafe as our payment system.

Thank you.
by Bandicam Company
Mon Jul 22, 2019 3:39 pm
Forum: Bandicam - General Discussion
Topic: cuda fps drop on mx130
Replies: 1
Views: 9698

Re: cuda fps drop on mx130

Hello efe23h,

In that case, we recommend you use the Intel Quick Sync Video instead of NVIDIA CUDA.

Thank you.
by Bandicam Company
Mon Jul 22, 2019 2:13 pm
Forum: Bandicam - General Discussion
Topic: My Game Won't Record
Replies: 1
Views: 9594

Re: My Game Won't Record

Hello StarCatAura666,

Please refer to the following FAQ page and try recording again.

https://www.bandicam.com/faqs/no_fps_fr ... nd_number/

If it does not seem to help, please let us know your recording target.

Thank you.
by Bandicam Company
Fri Jul 19, 2019 3:16 pm
Forum: Bandicut - General Discussion
Topic: Bandicut 3.1.5.511, Joiner, temp file
Replies: 1
Views: 6142

Re: Bandicut 3.1.5.511, Joiner, temp file

Hello,

it just failed without notice (due to insufficient disk space on "C:\")


We don't have a good solution at the moment.
We will release the fixed version which allows you to change the cache/temp folder in 2 or 3 weeks.

We're sorry for the inconvenience.
by Bandicam Company
Fri Jul 19, 2019 10:08 am
Forum: Bandicam - General Discussion
Topic: Screen size
Replies: 2
Views: 6966

Re: Screen size

Hello xmagic12, You can select a predefined size or you can define the size as you want. Please refer to the following steps. How to use the Screen Recording Mode. https://www.bandicam.com/how-to/screen-recorder/ Rectangle window (Screen recording window) https://www.bandicam.com/support/configurati...
by Bandicam Company
Fri Jul 19, 2019 10:03 am
Forum: Bandicam - General Discussion
Topic: Problem recording older games
Replies: 1
Views: 6676

Re: Problem recording older games

Hello Drak,

Please refer to the following FAQ page.

https://www.bandicam.com/faqs/black_scr ... o_problem/

Thank you.
by Bandicam Company
Tue Jul 16, 2019 4:43 pm
Forum: Bandicam - General Discussion
Topic: Wacom Drawing Tablet
Replies: 1
Views: 5515

Re: Wacom Drawing Tablet

Hello,

We couldn't reproduce the issue with our Wacom device.

Could you please let us know your Wacom model?
by Bandicam Company
Mon Jul 15, 2019 9:34 pm
Forum: Bandicam - General Discussion
Topic: Bandicam 4.4.2.1550, "Prefer RGB colorspace", greenish color shift in output
Replies: 2
Views: 7453

Re: Bandicam 4.4.2.1550, "Prefer RGB colorspace", greenish color shift in output

Hello,

Thank you for the screenshots.

We will forward your post to the development team.
by Bandicam Company
Mon Jul 15, 2019 9:31 pm
Forum: Bandicam - General Discussion
Topic: 2019 license and past version compatibility
Replies: 1
Views: 6553

Re: 2019 license and past version compatibility

Hello,

To use Bandicam on Windows XP, you must install "Service Pack 3" of Windows and use Bandicam 2.3.1
- Bandicam for Windows XP users: https://xp.bandicam.com/

If you have a problem with Bandicam, email us at bandicam@bandicam.com
by Bandicam Company
Mon Jul 15, 2019 6:19 pm
Forum: Bandicam - General Discussion
Topic: [Question] Where does the audio save?
Replies: 1
Views: 5591

Re: [Question] Where does the audio save?

Hello, https://www.bandicam.com/support/settings/video/bandicam-sound-settings4.png If you select the "Primary and Secondary sound device" and uncheck the "Two Sound Mixing" option, you will have one video file which has 2 audio tracks in the output folder. If you check the "...
by Bandicam Company
Mon Jul 15, 2019 6:13 pm
Forum: Bandicam - General Discussion
Topic: "select a recording area" in startup
Replies: 4
Views: 3606

Re: "select a recording area" in startup

We already passed your request to the development team.

We can only say that we will consider it in the future.
We're sorry that we don't share the development schedule with users.
by Bandicam Company
Sun Jul 14, 2019 11:04 pm
Forum: Bandicut - General Discussion
Topic: Cutting out section help
Replies: 1
Views: 3745

Re: Cutting out section help

Hello,

You can remove unwanted parts of a video with Bandicut.
Please refer to https://www.bandicam.com/bandicut-video ... ted-parts/

However, you can't remove a portion of the frame like the bottom right corner.
by Bandicam Company
Fri Jul 12, 2019 1:45 pm
Forum: Bandicam - General Discussion
Topic: Bandicam error message: Failed to start audio capture
Replies: 9
Views: 7167

Re: Bandicam error message: Failed to start audio capture

Hello ivanich,

We know that you don't use an AMD graphics card.

Could you please attach the DxDiag.txt file?
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the below page.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.
by Bandicam Company
Fri Jul 12, 2019 12:04 pm
Forum: Bandicam - General Discussion
Topic: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)
Replies: 7
Views: 6891

Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Hello wbweston,

Does the problem always happen when you enable real time drawing function?
How often does it happen?
Could you tell us about your PC and display specs?

Thank you.
by Bandicam Company
Fri Jul 12, 2019 11:50 am
Forum: Bandicam - General Discussion
Topic: "select a recording area" in startup
Replies: 4
Views: 3606

Re: "select a recording area" in startup

Hello foremtehan,

Unfortunately, the current version of Bandicam doesn't support the functions you asked for.
We have forwarded your requests to our development team.

Thank you.
by Bandicam Company
Thu Jul 11, 2019 7:46 pm
Forum: Bandicam - General Discussion
Topic: Auto Hide feature and Shortcuts
Replies: 1
Views: 278

Re: Auto Hide feature and Shortcuts

Hello matfle, 1) Bandicam does not support the function you suggested at this moment. We have forwarded it to our development team. If you use the full screen recording function with the Around Mouse Recording feature, you can hide the screen recording window. Around Mouse Recording https://www.band...

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