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by Bandicam Company
Thu Sep 26, 2019 6:59 pm
Forum: Bandicam - General Discussion
Topic: Screen tearing in recording, but not actually on screen.
Replies: 12
Views: 9002

Re: Screen tearing in recording, but not actually on screen.

Hello antoine.serplet, We know you say you need to turn on the "Use enhanced capture method (faster, Windows 8 or above)"option, however, we need to check if the tearing issue still exists even when you disable the function. https://www.bandicam.com/support/settings/video/video-setting-opt...
by Bandicam Company
Tue Sep 24, 2019 4:03 pm
Forum: Bandicam - General Discussion
Topic: Varying Frame rates-- why?
Replies: 3
Views: 756

Re: Varying Frame rates-- why?

Hello B3Burner,

Great!
We are glad to hear that.

Thank you for your reply.
by Bandicam Company
Tue Sep 24, 2019 4:01 pm
Forum: Bandicam - General Discussion
Topic: Video screen capture, video colour is noticable bland/diff
Replies: 2
Views: 1000

Re: Video screen capture, video colour is noticable bland/diff

Hi thenoob,

It might be a problem with your media player.
Please play the recorded videos through VLC or POT media player.

If you still have the same issue, please let us know your recording settings.

Thank you.
by Bandicam Company
Fri Sep 20, 2019 5:37 pm
Forum: Bandicam - General Discussion
Topic: Cannot fit the record area to youtube videos automatically
Replies: 4
Views: 860

Re: Cannot fit the record area to youtube videos automatically

Hello foremtehan,

We recommend you playback YouTube videos with VLC media player and then record it with Game Recording Mode.

Thank you.
by Bandicam Company
Fri Sep 20, 2019 4:57 pm
Forum: Bandicam - General Discussion
Topic: Bandicam and HDR.
Replies: 5
Views: 1229

Re: Bandicam and HDR.

Hello lcatlas,

We have forwarded your request to the development team.

Thank you.
by Bandicam Company
Fri Sep 20, 2019 4:49 pm
Forum: Bandicam - General Discussion
Topic: Bandicam becomes "unregistered"
Replies: 2
Views: 685

Re: Bandicam becomes "unregistered"

Hello gud, Bandicam requires administrator privileges to register. Have you registered Bandicam full version with an administrator account of Windows? Please follow the steps below. 1. Uninstall the current version of Bandicam. 2. Sign in to Windows with an Admin account. 3. install Bandicam 2.3.1 f...
by Bandicam Company
Fri Sep 20, 2019 3:49 pm
Forum: Bandicam - General Discussion
Topic: New Problem With Bandicam Screen Recorder
Replies: 3
Views: 800

Re: New Problem With Bandicam Screen Recorder

Hello Metonic,

To let you know where you can download the latest driver, could you please attach the DxDiag.txt file?
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the page below.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.
by Bandicam Company
Fri Sep 20, 2019 9:40 am
Forum: Bandicam - General Discussion
Topic: License question
Replies: 1
Views: 649

Re: License question

Hello fludity,

Please refer to the ”3. License Management” on the following page.
https://www.bandicam.com/faqs/bandicam_ ... on_policy/
If you format your computer or your computer is broken, you can re-use/transfer the license.


Thank you.
by Bandicam Company
Thu Sep 19, 2019 10:44 am
Forum: Bandicam - General Discussion
Topic: Varying Frame rates-- why?
Replies: 3
Views: 756

Re: Varying Frame rates-- why?

Hi B3Burner,

Please choose the 'Prefer CFR' option and try it again.
Image
You will get constant 30 FPS if your computer is good enough.

Thank you.
by Bandicam Company
Tue Sep 17, 2019 6:35 pm
Forum: Bandicam - General Discussion
Topic: New Problem With Bandicam Screen Recorder
Replies: 3
Views: 800

Re: New Problem With Bandicam Screen Recorder

Hello Metonic, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. Also, please follow ...
by Bandicam Company
Tue Sep 17, 2019 6:33 pm
Forum: Bandicam - General Discussion
Topic: Steam Video Player
Replies: 1
Views: 632

Re: Steam Video Player

Hello sXySakura,

We were not able to recreate your issue with the Screen Recording Mode.

For further investigation, please let us know where to get the Steam Video Player and how to recreate your issue step by step.

Thank you.
by Bandicam Company
Tue Sep 17, 2019 5:05 pm
Forum: Bandicam - General Discussion
Topic: Cannot fit the record area to youtube videos automatically
Replies: 4
Views: 860

Re: Cannot fit the record area to youtube videos automatically

Hello foremtehan,

You need to fit the target area on YouTube manually.
To select the area easily, we recommend you use the preset size 1280x720 if you use 1980x1080 display.

Thank you.
by Bandicam Company
Tue Sep 17, 2019 9:55 am
Forum: Bandicam - General Discussion
Topic: Can I change the email address my software was registered with?
Replies: 1
Views: 613

Re: Can I change the email address my software was registered with?

Hello CroakPad, Please refer to the section 2-2 on the linked FAQ page. https://www.bandicam.com/faqs/bandicam_license_registration_policy/ Once you have registered the license, you cannot change the email address because the email address is a part of the serial number. However, if you upgrade the ...
by Bandicam Company
Tue Sep 17, 2019 9:51 am
Forum: Bandicam - General Discussion
Topic: Tertiary peripheral
Replies: 1
Views: 603

Re: Tertiary peripheral

Hello MrVolpix97,

We have forwarded your requests to our development team.

Thank you for your suggestion.
by Bandicam Company
Thu Sep 12, 2019 3:31 pm
Forum: Bandicam - General Discussion
Topic: No capture with X-plane video 11
Replies: 1
Views: 393

Re: No capture with X-plane video 11

Hello Prosco, Do you mean that you can record the game with Bandicam free version without any problems? It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please instal...
by Bandicam Company
Thu Sep 12, 2019 2:46 pm
Forum: Bandicam - General Discussion
Topic: Serial key
Replies: 2
Views: 385

Re: Serial key

Hello Marcos Vinicius, If you lost the serial number, go to https://www.bandicam.com/buy/ and enter your purchasing email address at the license check section. Your license will be sent to your email again. https://www.bandicam.com/faqs/bandicam_license_registration_policy/ If you can't access your ...
by Bandicam Company
Thu Sep 12, 2019 10:26 am
Forum: Bandicam - General Discussion
Topic: Serial key
Replies: 1
Views: 365

Re: Serial key

Hello Susenkus,

Please refer to the ”3. License Management” on the following page.
https://www.bandicam.com/faqs/bandicam_ ... on_policy/
If you format your computer or your computer is broken, you can re-use/transfer the license.


Thank you.
by Bandicam Company
Wed Sep 11, 2019 10:02 am
Forum: Bandicam - General Discussion
Topic: how do i access the drawing section while recording?
Replies: 1
Views: 354

Re: how do i access the drawing section while recording?

Hello thenoob,

You can use the hotkey (Ctrl+Alt+D) to show it.

Thank you.
by Bandicam Company
Tue Sep 10, 2019 6:43 pm
Forum: Bandicam - General Discussion
Topic: Bandicam causes buffering and pausing of video stream
Replies: 1
Views: 355

Re: Bandicam causes buffering and pausing of video stream

Hello doctorj10011, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. Also, please fo...
by Bandicam Company
Tue Sep 10, 2019 2:19 pm
Forum: Bandicam - General Discussion
Topic: How to sign up for bandicam.com?
Replies: 1
Views: 326

Re: How to sign up for bandicam.com?

Hello RobloxPlayer,

If you mean the registration of Bandicam full version, please refer to the following link.

https://www.bandicam.com/faqs/how_to_pu ... er_serial/

If not, could you be more specific?

Thank you.

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