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by Bandicam Company
Wed Feb 05, 2020 10:56 am
Forum: Bandicut - General Discussion
Topic: Why???????
Replies: 1
Views: 241

Re: Why???????

Hello, You wrote a post on the Bandicam forum and we made a mistake while moving your post to the Bandicut forum. We're very sorry for the mistake. Could you please let us know what your problem is? If you have a problem with Bandicut, please send the original video file to bandicut@bandicam.com You...
by Bandicam Company
Mon Feb 03, 2020 6:43 pm
Forum: Bandicam - General Discussion
Topic: "Game mode"
Replies: 1
Views: 171

Re: "Game mode"

Hello,

You can use the Game Recording Mode for the programs, apps and games that use the DirectX/OpenGL/Vulkan graphics technologies.

https://www.bandicam.com/how-to/game-recorder/

In case Bandicam does not detect your target, please use the Screen Recording Mode.

Thank you.
by Bandicam Company
Mon Feb 03, 2020 4:40 pm
Forum: Bandicam - General Discussion
Topic: Video lag/H264 (AMD VCE) codec not working
Replies: 4
Views: 795

Re: Video lag/H264 (AMD VCE) codec not working

Hello ElmoRocks05,

Thank you for your update.
We are glad to hear that your issue has been solved.

Thank you.
by Bandicam Company
Thu Jan 30, 2020 12:12 pm
Forum: Bandicam - General Discussion
Topic: microphone problem
Replies: 1
Views: 659

Re: microphone problem

Hello albrechtmyers,

Please refer to the following FAQ, first.
https://www.bandicam.com/faqs/how_to_re ... icrophone/

If you still have the same issue, please attach screenshots of the Bandicam Recording settings window and Windows Sound settings window.

Thank you.
by Bandicam Company
Thu Jan 30, 2020 12:10 pm
Forum: Bandicam - General Discussion
Topic: Possibly a bug with the recording icon?
Replies: 1
Views: 649

Re: Possibly a bug with the recording icon?

Hello Hulkster84, We were not able to recreate your issue. Please uninstall the current version of Bandicam and restart your computer. Then download/reinstall the latest version of Bandicam(4.5.5) from our official website and check if the problem still exists. https://www.bandicam.com/downloads/ Th...
by Bandicam Company
Wed Jan 29, 2020 10:26 am
Forum: Bandicut - General Discussion
Topic: Does Bandicut mess up win10 folder views?
Replies: 1
Views: 630

Re: Does Bandicut mess up win10 folder views?

Hello,

We haven't received a similar report from other Bandicut users.
by Bandicam Company
Tue Jan 28, 2020 5:16 pm
Forum: Bandicam - General Discussion
Topic: FPS drops in Bandicam recorded video
Replies: 4
Views: 758

Re: FPS drops in Bandicam recorded video

Hello, Regarding the fps dropping issue, please refer to the linked page. Lag/Lagging: Computer lag, my computer runs slowly https://www.bandicam.com/faqs/how_to_reduce_lag_when_recording/ If it doesn't seem to help, please let us know your PC specs such as CPU, GPU, OS, and graphics driver version ...
by Bandicam Company
Mon Jan 27, 2020 4:48 pm
Forum: Bandicam - General Discussion
Topic: Black screenshot
Replies: 3
Views: 711

Re: Black screenshot

Hello kertsz,

We were not able to recreate the black screenshot issue with RAGE.

Please uninstall Bandicam and install the latest version of Bandicam and the graphics card driver.
And then, try taking a screenshot again.

Thank you.
by Bandicam Company
Mon Jan 27, 2020 3:04 pm
Forum: Bandicam - General Discussion
Topic: Video lag/H264 (AMD VCE) codec not working
Replies: 4
Views: 795

Re: Video lag/H264 (AMD VCE) codec not working

Hello ElmoRocks05,

For further investigation, could you please attach the DxDiag.txt file?
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the page below.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.
by Bandicam Company
Mon Jan 27, 2020 2:15 pm
Forum: Bandicam - General Discussion
Topic: How to record smooth 4K video
Replies: 2
Views: 757

Re: How to record smooth 4K video

Hi kezman,

Please choose the 'Prefer CFR' option and try it again.
Image
You will get constant 60 FPS if your computer is good enough.

Thank you.
by Bandicam Company
Sat Jan 25, 2020 8:52 pm
Forum: Bandicut - General Discussion
Topic: 'Previous frame' goes forward
Replies: 1
Views: 635

Re: 'Previous frame' goes forward

Hello, It can happen depending on the video file. If you cannot move to the previous frame with the playback controls, click the [Move to Previous Keyframe] button or change the time to 1 second before, and then click the [Move to Next Frame] button. https://www.bandicam.com/bandicut-video-cutter/su...
by Bandicam Company
Fri Jan 24, 2020 6:15 pm
Forum: Bandicam - General Discussion
Topic: Add Bandicam Option
Replies: 2
Views: 591

Re: Add Bandicam Option

Hello CristianLonixxs,

We are pleased to inform you that the maximum FPS has been changed from 144 to 1000 on Bandicam 4.5.5!

Please install the latest version of Bandicam from https://www.bandicam.com/downloads/ and check its performance.

Thank you.
by Bandicam Company
Fri Jan 24, 2020 5:10 pm
Forum: Bandicam - General Discussion
Topic: Quieter PC sound (Microphone sound ok)
Replies: 7
Views: 1175

Re: Quieter PC sound (Microphone sound ok)

Hello General_henry,

Please send the files recorded with Bandicam and Windows Xbox Game Bar to bandicam@bandicam.com.

Thank you.
by Bandicam Company
Fri Jan 24, 2020 4:19 pm
Forum: Bandicam - General Discussion
Topic: Recording movies doesn't work?
Replies: 1
Views: 321

Re: Recording movies doesn't work?

Hello ozm8ey, Please check if you can record your desktop screen with Bandicam Screen Recording Mode. If you have the recording issue with specific contents, the contents you are trying to record might be copyright-protected contents and it is impossible for you to record such contents with Bandicam...
by Bandicam Company
Thu Jan 23, 2020 12:25 pm
Forum: Bandicam - General Discussion
Topic: Quieter PC sound (Microphone sound ok)
Replies: 7
Views: 1175

Re: Quieter PC sound (Microphone sound ok)

Hello General_henry,

Bandicam does not decrease or increase the volume of the original PC sound when recording.
It receives the PC sound from Windows and records as it is.

Thank you.
by Bandicam Company
Thu Jan 23, 2020 12:06 pm
Forum: Bandicam - General Discussion
Topic: Game recording mode not working
Replies: 1
Views: 360

Re: Game recording mode not working

Hello d31659575, We were not able to recreate your issues while recording Left 4 Dead 2. Please uninstall Bandicam and install the latest version of Bandicam and the graphics card driver. And then, please refer to the linked pages and try recording again. https://www.bandicam.com/how-to/game-recorde...
by Bandicam Company
Thu Jan 23, 2020 11:51 am
Forum: Bandicam - General Discussion
Topic: problem recording GTR 2
Replies: 1
Views: 319

Re: problem recording GTR 2

Hello Nostalgic Gamer, Do you have the issue every time you record the game with the Game Recording Mode? Or just once? If you still have the same issue, please refer to the solutions on the following FAQ page. https://www.bandicam.com/faqs/cannot-run/ It might be a problem with the graphics driver....
by Bandicam Company
Wed Jan 22, 2020 6:57 pm
Forum: Bandicam - General Discussion
Topic: Question for export presets
Replies: 3
Views: 409

Re: Question for export presets

Hello MrVolpix97,

Great!
We are glad to hear that.

Thank you for your reply.
by Bandicam Company
Wed Jan 22, 2020 6:56 pm
Forum: Bandicam - General Discussion
Topic: How to change output folder
Replies: 5
Views: 2877

Re: How to change output folder

Hello Mfortune69,

To clarify your issue, could you please record your PC screen with the Screen Recording Mode when you try to change the output folder and send the file to bandicam@bandicam.com?

Thank you.
by Bandicam Company
Wed Jan 22, 2020 6:52 pm
Forum: Bandicam - General Discussion
Topic: I have Problem At Bandicam Game Recorder
Replies: 1
Views: 310

Re: I have Problem At Bandicam Game Recorder

Hello TheStudioMan, Please refer to the solutions on the following FAQ page. https://www.bandicam.com/faqs/cannot-run/ It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then...

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