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by Bandicam Company
Tue Sep 10, 2019 2:10 pm
Forum: Bandicam - General Discussion
Topic: How to get Bandicam to work with Amazon?
Replies: 4
Views: 501

Re: How to get Bandicam to work with Amazon?

Hello ThomasSirHandel, Thank you for getting back to us. I changed the settings, but videos are still a bit blurry when recording from Amazon Prime. Do you have the issue when you playback the videos from other targets like YouTube? Do you play them on the Internet browser? Please try other browsers...
by Bandicam Company
Mon Sep 09, 2019 3:01 pm
Forum: Bandicam - General Discussion
Topic: Formats don't appear on the drop down
Replies: 1
Views: 327

Re: Formats don't appear on the drop down

Hello SHAWNTIRA, Please download and install the latest driver of the capture device. If you still have the problem, please get back to us with the information below. 1. Do you have the same issue with the webcam overlay function? 2. Please attach the screenshot of the Bandicam Device settings windo...
by Bandicam Company
Fri Sep 06, 2019 9:03 am
Forum: Bandicam - General Discussion
Topic: Screen tearing in recording, but not actually on screen.
Replies: 12
Views: 9001

Re: Screen tearing in recording, but not actually on screen.

Hello MaximilianPs,

Thank you for your update.
We are glad to hear that your issue has been solved.
Tearing issue has been fixed on Bandicam 4.3.1.

Thank you.
by Bandicam Company
Thu Sep 05, 2019 11:59 am
Forum: Bandicam - General Discussion
Topic: FPS overlay appears in recorded videos, but only sometimes
Replies: 3
Views: 265

Re: FPS overlay appears in recorded videos, but only sometimes

Hello SlyCooperReloadCoded, Thank you for getting back to us. We have tested the FPS overlay function again, but unfortunately we were not able to recreate your issue. Please uninstall Bandicam and install the latest version of Bandicam and the graphics card driver before recording again. Thank you.
by Bandicam Company
Thu Sep 05, 2019 11:31 am
Forum: Bandicam - General Discussion
Topic: How to record just one sound when 2 sounds are on?
Replies: 1
Views: 162

Re: How to record just one sound when 2 sounds are on?

Hello Hulkster84,

Unfortunately, we don't have a good solution at the moment.
We've forwarded your request to the development team.

Thank you for suggesting it.
by Bandicam Company
Thu Sep 05, 2019 10:21 am
Forum: Bandicam - General Discussion
Topic: How to get Bandicam to work with Amazon?
Replies: 4
Views: 501

Re: How to get Bandicam to work with Amazon?

Hello ThomasSirHandel,

Please refer to the solutions in the FAQ.

Lag/Lagging: Computer lag, my computer runs slowly
https://www.bandicam.com/faqs/how_to_re ... recording/

Thank you.
by Bandicam Company
Wed Sep 04, 2019 6:50 pm
Forum: Bandicam - General Discussion
Topic: Can only record x264 as .avi?
Replies: 1
Views: 184

Re: Can only record x264 as .avi?

Hello StinkTerios,

We have forwarded your requests to our development team.

Thank you for your suggestion.
by Bandicam Company
Wed Sep 04, 2019 6:20 pm
Forum: Bandicam - General Discussion
Topic: Scheduled Recording + Auto Complete Recording
Replies: 1
Views: 152

Re: Scheduled Recording + Auto Complete Recording

Hello koras, When you use the Scheduled Recording function and the Auto Complete Recording function at the same moment, only the Scheduled Recording function is applied. However, to get 17 files of one hour length each, please try Windows Task Scheduler and Bandicam Auto Complete Recording function ...
by Bandicam Company
Wed Sep 04, 2019 12:25 pm
Forum: Bandicam - General Discussion
Topic: Bandicam crash randomly during recording
Replies: 4
Views: 312

Re: Bandicam crash randomly during recording

Hello zaxj201, Thank you for getting back to us. The graphics driver is not the latest one. Please check the linked page and install the latest version of the graphics driver. https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?product=97503 Please note that you nee...
by Bandicam Company
Tue Sep 03, 2019 2:18 pm
Forum: Bandicam - General Discussion
Topic: Bandicam crash randomly during recording
Replies: 4
Views: 312

Re: Bandicam crash randomly during recording

Hello zaxj201, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. If it does not seem ...
by Bandicam Company
Mon Sep 02, 2019 5:39 pm
Forum: Bandicam - General Discussion
Topic: FPS overlay appears in recorded videos, but only sometimes
Replies: 3
Views: 265

Re: FPS overlay appears in recorded videos, but only sometimes

Hello SlyCooperReloadCoded, You can show the FPS counter on the game screen without showing it on the recorded video by following the steps below. 1. Enable the "Show FPS Overlay" option. https://www.bandicam.com/support/settings/fps/bandicam-fps-tab.png 2. Disable the "Show FPS in ca...
by Bandicam Company
Mon Sep 02, 2019 12:17 pm
Forum: Bandicam - General Discussion
Topic: Cant use Game recording Mode?!
Replies: 12
Views: 5926

Re: Cant use Game recording Mode?!

Hello XasthurYT,

Please get back to us with more specific information such as your recording target and the error message.

Thank you.
by Bandicam Company
Mon Sep 02, 2019 12:15 pm
Forum: Bandicam - General Discussion
Topic: Game Recording Mode stopped working
Replies: 6
Views: 559

Re: Game Recording Mode stopped working

Hello probate,

For further investigation, could you please attach the DxDiag.txt file?
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the page below.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.
by Bandicam Company
Mon Sep 02, 2019 10:07 am
Forum: Bandicam - General Discussion
Topic: No Audio when i record my PS4
Replies: 1
Views: 153

Re: No Audio when i record my PS4

Hello Rulebreaker,

As you reported, we've confirmed that audio from Elgato 60S is not recorded with Bandicam Device Recording Mode.
We've forwarded this issue to our development team and hopefully they will find a solution for it.

Thank you for your report.
by Bandicam Company
Mon Sep 02, 2019 10:03 am
Forum: Bandicam - General Discussion
Topic: Payment
Replies: 1
Views: 154

Re: Payment

Hello Vijaykumar,

We are sorry but we are not quite sure about your situation.
Could you please contact bandicam@bandicam.com with a screenshot of the purchase page?

Thank you.
by Bandicam Company
Wed Aug 28, 2019 12:01 pm
Forum: Bandicam - General Discussion
Topic: How to run bandicam twice with 2 difference configurations ?
Replies: 1
Views: 229

Re: How to run bandicam twice with 2 difference configurations ?

Hello doo2doo2,

We are sorry but we can’t give you an answer about multiple instances of Bandicam since it is not officially supported.

Thank you.
by Bandicam Company
Wed Aug 28, 2019 11:21 am
Forum: Bandicam - General Discussion
Topic: Weird problem when recording second monitor
Replies: 3
Views: 306

Re: Weird problem when recording second monitor

Hello Hulkster84,

Thank you for getting back to us.
We are glad to hear that your issue has been solved.
The option does not affect the quality of recording.

Thank you.
by Bandicam Company
Wed Aug 28, 2019 11:03 am
Forum: Bandicam - General Discussion
Topic: No hevc (h.265) on quicksync mp4 (8700k)
Replies: 3
Views: 369

Re: No hevc (h.265) on quicksync mp4 (8700k)

Hello lcatlas,

Thank you for getting back to us.
We've confirmed that you've installed the latest version of the graphics driver.
Please set the Intel graphics connected display to the Primary display("1") on the Windows display settings window.

Thank you.
by Bandicam Company
Tue Aug 27, 2019 2:19 pm
Forum: Bandicam - General Discussion
Topic: Recording FSX playback quality
Replies: 1
Views: 175

Re: Recording FSX playback quality

Hello MaxGain, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. If it does not seem ...
by Bandicam Company
Tue Aug 27, 2019 10:17 am
Forum: Bandicut - General Discussion
Topic: Bandicut is nice but need some more works :)!!
Replies: 1
Views: 366

Re: Bandicut is nice but need some more works :)!!

Hello roygomes,

We will forward your requests to the development team.

Just for your information, we will support the NVIDIA NVENC and AMD VCE encoder in 2 weeks.

Thank you very much for your professional feedback.

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