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by Bandicam Company
Wed Dec 11, 2019 6:05 pm
Forum: Bandicam - General Discussion
Topic: Logitech C920 HD Pro no show settings for 60 FPS
Replies: 5
Views: 639

Re: Logitech C920 HD Pro no show settings for 60 FPS

Hello Vanquish081,

We've tested our C920 and confirmed that it supports only up to 30fps with 720p at this moment.

Thank you.
by Bandicam Company
Wed Dec 11, 2019 6:03 pm
Forum: Bandicam - General Discussion
Topic: Bandicam : sound not recorded in full screen mode
Replies: 3
Views: 413

Re: Bandicam : sound not recorded in full screen mode

Hello zynax,

OK, please wait for our email response.

Thank you.
by Bandicam Company
Wed Dec 11, 2019 5:38 pm
Forum: Bandicam - General Discussion
Topic: Add Bandicam Option
Replies: 2
Views: 593

Re: Add Bandicam Option

Hello CristianLonixxs,

We've forwarded your request to our development team.

Thank you for your suggestion.
by Bandicam Company
Wed Dec 11, 2019 5:36 pm
Forum: Bandicam - General Discussion
Topic: Bandicam : sound not recorded in full screen mode
Replies: 3
Views: 413

Re: Bandicam : sound not recorded in full screen mode

Hello zynax,

Please attach the screenshots of the Bandicam Recording settings window and the Windows Sound settings window.

Thank you.
by Bandicam Company
Wed Dec 11, 2019 5:12 pm
Forum: Bandicam - General Discussion
Topic: Not enough disk space to record
Replies: 17
Views: 1331

Re: Not enough disk space to record

Hello kylerieti,

Thank you for your feedback.
Could you please change the output folder and check if you have the same issue?
We are afraid that we don't have any good solutions for this issue at this moment. We will forward this issue to our development team after we receive your reply.

Thank you.
by Bandicam Company
Wed Dec 11, 2019 12:03 pm
Forum: Bandicam - General Discussion
Topic: Screenshots saved in PNG format exceeds in size by more than 5 ... 10 times
Replies: 6
Views: 1197

Re: Screenshots saved in PNG format exceeds in size by more than 5 ... 10 times

Hello Putak,

We are pleased to inform you that the issue you have reported is now fixed on Bandicam 4.5.3!

Please install the latest version of Bandicam from https://www.bandicam.com/downloads/ and check its performance.

Thank you.
by Bandicam Company
Tue Dec 10, 2019 6:25 pm
Forum: Bandicam - General Discussion
Topic: Not enough disk space to record
Replies: 17
Views: 1331

Re: Not enough disk space to record

Hello kylerieti,

Thank you for your update.

Which codec did you use to record it?
Could you please let us know if you have the same issue with the H264(CPU) codec in both AVI and MP4 containers?

Thank you.
by Bandicam Company
Tue Dec 10, 2019 1:40 pm
Forum: Bandicam - General Discussion
Topic: Not enough disk space to record
Replies: 17
Views: 1331

Re: Not enough disk space to record

Hello kylerieti,

Thank you for getting back to us.
Do you mean you have no issues with "Halo Wars 2 Demo" but still have the issue with "Halo: The Master Chief Collection"?

Thank you.
by Bandicam Company
Tue Dec 10, 2019 12:14 pm
Forum: Bandicut - General Discussion
Topic: Save the cut video to harddisk
Replies: 1
Views: 388

Re: Save the cut video to harddisk

Hello, Bandicut saves the edited videos to the hard disk of your PC. (You don't need to upload the videos to YouTube or Facebook). You can also change the output folder at the configuration window. https://www.bandicam.com/bandicut-video-cutter/support/bandicut-configuration/configuration-output.png...
by Bandicam Company
Mon Dec 09, 2019 7:00 pm
Forum: Bandicam - General Discussion
Topic: Not enough disk space to record
Replies: 17
Views: 1331

Re: Not enough disk space to record

Hello kylerieti,

Thank you for your quick response and additional information.
We’ve downloaded Halo Wars 2 Demo from Microsoft Store and tested it with no problems.
We would appreciate if you could test with the demo version and let us know your result.

Thank you.
by Bandicam Company
Mon Dec 09, 2019 4:09 pm
Forum: Bandicam - General Discussion
Topic: the software just stop recording and force close
Replies: 1
Views: 304

Re: the software just stop recording and force close

Hello AzureCatalyst, Please uninstall Bandicam and restart your computer. Then download/reinstall the latest version of Bandicam(4.5.3) from our official website. https://www.bandicam.com/downloads/ If your issue still exists after that, please explain how to recreate your issue step by step for fur...
by Bandicam Company
Mon Dec 09, 2019 3:33 pm
Forum: Bandicam - General Discussion
Topic: Not enough disk space to record
Replies: 17
Views: 1331

Re: Not enough disk space to record

Hello kylerieti,

For further investigation, please get back to us with the information below.
Could you please tell us the name of the Halo game?
Did you download it from Microsoft Store?

Thank you.
by Bandicam Company
Mon Dec 09, 2019 3:12 pm
Forum: Bandicam - General Discussion
Topic: .AVI File always corrupted
Replies: 3
Views: 514

Re: .AVI File always corrupted

Hello MrVolpix97,

Great!
We are glad to hear that.

Thank you for your reply.
by Bandicam Company
Mon Dec 09, 2019 2:11 pm
Forum: Bandicut - General Discussion
Topic: Weird problem with encoded video
Replies: 1
Views: 417

Re: Weird problem with encoded video

Hello, If you have a problem with Bandicut, please send the original video file to bandicut@bandicam.com The Bandicut development team will reply to your email immediately. You may use one of the storage services below: Google Drive (15GB): https://drive.google.com Onedrive (10GB): https://onedrive....
by Bandicam Company
Fri Dec 06, 2019 6:28 pm
Forum: Bandicam - General Discussion
Topic: Logitech C920 HD Pro no show settings for 60 FPS
Replies: 5
Views: 639

Re: Logitech C920 HD Pro no show settings for 60 FPS

Hello Vanquish081,

We've confirmed that the webcam supports up to 1080p@30fps.

https://support.logi.com/hc/en-us/artic ... ifications

Thank you.
by Bandicam Company
Fri Dec 06, 2019 1:51 pm
Forum: Bandicut - General Discussion
Topic: Bandicut has stopped working
Replies: 1
Views: 463

Re: Bandicut has stopped working

Hello,

1. Do you use Windows 7?

2. What is your graphics card model?

3. Could you please download https://dl.bandicam.com/tools/bsa.exe and click the "Copy" button and paste the system information and send it to bandicut@bandicam.com?


We look forward to hearing from you.
by Bandicam Company
Thu Dec 05, 2019 9:52 pm
Forum: Bandicut - General Discussion
Topic: Crashes really easily with big files
Replies: 1
Views: 446

Re: Crashes really easily with big files

Hello,

It might be a problem with the cache folder.

Please try Bandicut 3.5.0 from https://www.bandicam.com/bandicut-video ... /download/ and try again.
by Bandicam Company
Thu Dec 05, 2019 6:40 pm
Forum: Bandicam - General Discussion
Topic: Cannot play, fix, or use huge .mp4
Replies: 1
Views: 329

Re: Cannot play, fix, or use huge .mp4

Hello BadxPatrick,

We are afraid that we don't have any solution for the broken file if BandiFix didn't work for it.
We recommend you use the Auto Complete Recording function to save files safely when you record for a long time.

Thank you.
by Bandicam Company
Thu Dec 05, 2019 6:31 pm
Forum: Bandicam - General Discussion
Topic: .AVI File always corrupted
Replies: 3
Views: 514

Re: .AVI File always corrupted

Hello,

Please refer to the following FAQ page to create videos for editing.

https://www.bandicam.com/faqs/how_to_ed ... ing_video/

Thank you.
by Bandicam Company
Mon Dec 02, 2019 3:19 pm
Forum: Bandicam - General Discussion
Topic: Bandifix wont fix my MP4 still...
Replies: 1
Views: 933

Re: Bandifix wont fix my MP4 still...

Hello Fort, Which format setting did you select when you recorded it? If you had selected HEVC, you need to use VLC media player or Pot Player to play it back. Also, please refer to the following page. https://www.bandicam.com/support/configuration/bandifix-video-recovery/ If you don't have a .bfix ...

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