Bandicammer
Posts: 4
Joined: Wed Feb 15, 2017 11:08 pm

Can't find Intel Quick Sync Video codec

Wed Feb 15, 2017 11:54 pm

Can't find Intel Quick Sync Video codec (GPU) neither in Bandicam nor in OBS nor in Handbrake nor in any video encoding/decoding program.
In Handbrake 1.0.2 log it shows: "Intel Quick Sync Video support: no".
I don't know how in Action as my Action 30 days trial has expired.
In OBS or Bandicam 3.3.2.1195 >> Video >> Settings >> Codec selection but there is no Intel Quick Sync Video Codec (GPU)

To fix the problem I have:

- - reinstalled various versions of Intel GPU Drivers:
15.28.24.64.4229 (05/06/2015) (the newest one)
15.28.23.64.4101 (04/02/2015)
15.22.54.64.2622 (21/01/2012) (- this one had showed black screen instead of windows desktop, thus I had to uninstall it from Windows Safe Mode)
Omega Drivers 3.5
Omega Drivers 4.0 ( it seeemed that they have installed, but after restarting computer, they haven't been installed)
Omega Drivers 5.0

- spent the whole day on googling phrases "quick sync not working" or " quick sync not available" or "quick sync not detected" etc but most of the solutions cover situations with creating a fake wirtual monitor wherein someone has a discrete GPU + Intel GPU, the solutions which covers only Intel GPU were...try to install an older version of Intel GPU driver because sometimes new Intel drivers have Quick Sync Video broken, I have done it as above, I have installed 2 older drivers I have found: 15.28.23.64.4101 (04/02/2015) and 15.22.54.64.2622 (21/01/2012) , I have found no other versions of Intel GPU drivers neither on Intel GPU Drivers Download weppage nor in Google.

- updated to the newest version of Bandicam

- updated to the newest version of K-Lite Codec Pack 12.9 Full

- checked my BIOS options: all options related to Intel GPU are enabled.

but nothing helps.

Intel Core i3-2100,
Gigabyte GA-B75-D3V (Rev. 1.0) (BIOS UEFI F9 - the newest one, dated 23/10/2013),
Windows 7 Ultimate N SP1 64bit GPT UEFI
Bandicam 3.3.2.1195
Intel HD Graphics 2000 Driver the newest one, dated 05/06/2015, ver. 9.17.10.4229 (showed in Windows Intel Graphics and Media Control Panel) or ver. 15.28.24.64.4229 (showed on Intel's GPU Drivers Download website) GPU BIOS version 2158.0

Now I'm gonna try omega drivers 3.5, 4.0 and 5.0, but hey - this is not the way it should look like.
What's going on , why the hell Quick Sync Video is not being detected?

EDITED: OK I have tried Omega drivers 3.5, 4.0 and 5.0 but it still has not helped (and as for Omega 4.0 drivers, it seeemed that they have installed, but after restarting computer, they haven't been installed, anyway 3.5 and 5.0 have installed correctly).

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't find Intel Quick Sync Video codec

Thu Feb 16, 2017 3:21 pm

Hello Bandicammer,

Intel Core i3-2100 should support Intel Quick Sync Video.
We're not sure why it does not work correctly on your system.
Sorry that we cannot solve your problem.

Bandicammer
Posts: 4
Joined: Wed Feb 15, 2017 11:08 pm

Re: Can't find Intel Quick Sync Video codec

Sat Feb 18, 2017 2:39 am

Could you take a look at this: https://communities.intel.com/message/453957#453957 ?
I also have found this: https://forum.bandicam.com/viewtopic.php?f=10&t=3239
The guy has a similiar problem, and also has Gigabyte MOBO...any ideas how to solve Gigabyte MOBO - Intel GPU incompatibility?

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't find Intel Quick Sync Video codec

Mon Feb 20, 2017 5:09 pm

Hello Bandicammer,

We've checked the threads you linked.
But unfortunately we don't have any solutions now.
We're sorry that we couldn't give you the answer you wished for.

Bandicammer
Posts: 4
Joined: Wed Feb 15, 2017 11:08 pm

Re: Can't find Intel Quick Sync Video codec

Sat Jul 01, 2017 7:58 pm

It was a Gigabyte motherboard fault:
https://forum.giga-byte.co.uk/index.php?topic=18224.0

They have even their tech support broken.
Gigabyte sucks.

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