AverKos
Posts: 2
Joined: Fri Feb 17, 2017 12:35 am

Logitech C922 Pro 60fps problem

Fri Feb 17, 2017 12:39 am

Hey,

I have a brand new Logitech C922 Pro and installed the drivers correctly.
Now I can chose in the settings 1280x720 60fps. But the problem is, that Bandicam doesn´t use the 60fps!
It is using the 30fps and I don´t know why. My settings are correct. Can anybody help me?

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Logitech C922 Pro 60fps problem

Fri Feb 17, 2017 10:22 am

Hi AverKos,

There is a possibility that the FPS is limited to 30 by the video format settings of Bandicam.
Please make sure that you set it to 60 and try recording again.
Image

Thank you.

AverKos
Posts: 2
Joined: Fri Feb 17, 2017 12:35 am

Re: Logitech C922 Pro 60fps problem

Sun Feb 19, 2017 2:42 am

Hi and thanks for fast reply :)
This settings are correct and my main video is in 60fps.
Only my webcam uses the 30fps instead of 60fps like in the screenshot.
Here you can see my settings and i don´t know why it is taking the 30fps...
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1.png
1.png (46.87 KiB) Viewed 20438 times

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Bandicam Company
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Re: Logitech C922 Pro 60fps problem

Mon Feb 20, 2017 2:19 pm

Hi AverKos,

Thank you for getting back to us.

What version of Bandicam do you use?
It might happen with an old version because the C922 webcam FPS problem was fixed in Bandicam 3.3.0.

Please install the latest version from https://www.bandicam.com/downloads/ and check if the problem is fixed.

Thank you.

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Bandicam Company
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Re: Logitech C922 Pro 60fps problem

Wed Mar 29, 2017 5:09 pm

Hi AverKos,

We were able to recreate your issue where the webcam videos are saved as 30fps even if you set the fps to 60 when using the "Save webcam video as separate file (.mp4)" option.
Also we've confirmed that there is no issue when using the Device Recording Mode.
We've forwarded it to our development team and they will confirm if it is possible to fix it.

Thank you.

jutukopr
Posts: 1
Joined: Thu Apr 20, 2017 2:19 am

Re: Logitech C922 Pro 60fps problem

Thu Apr 20, 2017 2:21 am

Hey!

Is there any information if this problem is getting fixed any time sooner or later?

Thank you

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Bandicam Company
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Re: Logitech C922 Pro 60fps problem

Thu Apr 20, 2017 10:26 am

Hello,

We will post an update announcement on this thread when it is fixed.

Thank you.

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Bandicam Company
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Re: Logitech C922 Pro 60fps problem

Thu May 25, 2017 1:54 pm

Hello,

We are pleased to inform you that the issue where the webcam videos are saved as 30fps even if you set the fps to 60 when using the "Save webcam video as separate file (.mp4)" option is now fixed.

Please install Bandicam 3.4.1 from https://www.bandicam.com/downloads/ and check its performance.

Thank you.

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