Lalalatoya
Posts: 4
Joined: Mon Feb 20, 2017 10:00 pm

Recorded Audioquality is horrible, voice is just fine.

Mon Feb 20, 2017 10:10 pm

Hey guys,

when recording videos using bandicam, the audio quality seems to be suppressed, but my voice is uneffected by that.
My ingame sounds are normal but they're suppressed while playing the recorded file.

The primary sound option is stereo mix, i tried to use the standard audio device, but the result was the same.

The secondary audio option is my usb microphon, wich works fine.
I tried to switch between mp4 and avi and changing the bitrate, but no result.

Any solutions?

Thanks

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Recorded Audioquality is horrible, voice is just fine.

Tue Feb 21, 2017 10:06 am

Hello Lalalatoya,

Please uninstall and install the latest version of Bandicam.
And then choose "(Default Sound Device)" as the primary sound device, and disable the secondary sound device (Your microphone), and try recording again.
Image

Please let us know if you have the same issue when you don't record your voice.
We look forward to your reply.

Thank you.

Lalalatoya
Posts: 4
Joined: Mon Feb 20, 2017 10:00 pm

Re: Recorded Audioquality is horrible, voice is just fine.

Tue Feb 21, 2017 5:45 pm

Hey,

thanks for your response.
I tried to follow your instructions, but the audio quality still seems to be too poor.

Here's an example of the recorded ingame sound.
https://vid.me/fPr5
And that's how it should usually sound.
https://www.youtube.com/watch?v=xj00CnqeOJI

My recording is very unclear and as i said before it seems to be suppressed.

Here are my settings :

ImageImage


My Bandicam is licensed and the running version is 3.3.2.1195.

Im using the internal sound of the Asus X99A Motherboard, if that matters.
OS is Windows 10

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Recorded Audioquality is horrible, voice is just fine.

Wed Feb 22, 2017 2:31 pm

Hello Lalalatoya,

Thank you for your reply.
Could you check if you have the same issue with the Xvid and PCM codecs?

Thank you.

Lalalatoya
Posts: 4
Joined: Mon Feb 20, 2017 10:00 pm

Re: Recorded Audioquality is horrible, voice is just fine.

Tue Mar 07, 2017 3:31 pm

Hey, i just found the solution.
I had to turn off the bass adjustment in my audio driver settings, i guess bandicam was recording using the improved bass, then while watching the improved bass was again "improved", that's why my sound felt so crappy.

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Recorded Audioquality is horrible, voice is just fine.

Tue Mar 07, 2017 4:26 pm

Hello Lalalatoya,

Thank you for your report.
We're glad to hear that you've found the solution.

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