Michael Paul Miller
Posts: 4
Joined: Tue May 09, 2017 11:57 am

Can't get any support or my license number

Tue May 09, 2017 12:02 pm

Hi - I purchased bandicam and bandicut almost 24 hours ago and nobody will send me my license number or answer my emails asking where it is. Please let me know how I can get my license number.

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Bandicam Company
Site Admin
Posts: 7810
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't get any support or my license number

Tue May 09, 2017 12:19 pm

Hello Michael Paul Miller,

Please receive your license information via the License Check function on the purchase page(https://www.bandicam.com/buy/).

If that doesn't work, please contact bandicam@bandicam.com.

Thank you.

Michael Paul Miller
Posts: 4
Joined: Tue May 09, 2017 11:57 am

Re: Can't get any support or my license number

Tue May 09, 2017 12:36 pm

Thank you for responding. I put in my email address that I know is the one I used because we received an authorization email after we purchased. We followed the link and it said we have been confirmed but that was the last we heard. Now the form below the buy buttons say our email address is not valid. I have sent multiple emails to the bandicam@bandicam.com support address but have heard no response. Please help more!

Michael Paul Miller
Posts: 4
Joined: Tue May 09, 2017 11:57 am

Re: Can't get any support or my license number

Tue May 09, 2017 12:38 pm

Ok - maybe the confusion is that I used my email address to register but my dad's email address to purchase through PayPal. So the confirmation email went to my dad's email address and I guess we can't confirm my email address... how can I confirm my email address?

User avatar
Bandicam Company
Site Admin
Posts: 7810
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't get any support or my license number

Tue May 09, 2017 12:39 pm

Hello Michael Paul Miller,

Please check your Spam or Junk folder.
If you cannot see the email, please wait for the response from bandicam@bandicam.com.

Thank you.

Michael Paul Miller
Posts: 4
Joined: Tue May 09, 2017 11:57 am

Re: Can't get any support or my license number

Tue May 09, 2017 12:42 pm

Haha - I don't have a spam filter... can you believe it!

User avatar
Bandicam Company
Site Admin
Posts: 7810
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't get any support or my license number

Wed May 10, 2017 11:06 am

Hello Michael Paul Miller,

We've confirmed that the license registration had been done successfully.

Thank you.

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