Jarrus
Posts: 18
Joined: Mon Jun 26, 2017 12:56 am

Problems both with Win7 and Win10 - no codecs / no microphon

Mon Jun 26, 2017 1:01 am

I have problem with my bandicam.

I can't get decent loudness of microphone with Windows 7, and I have GPU H264 coded. GPU, not CPU!

On Windows 10 I have very loud microphone, but can't choose GPU H264 codec, which is not on list. Like it's gone and erased. :( I can choose CPU 264 and MPEG4 or 1. I'm not sure which MPEG is in question, but one is.

I have like Xvid, MPEG and H264 on Win7, but non of it is on Win10.

And another cool stuff which I noticed. I don't have web cam window option in older program version. -.- Is that feature new or?

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Bandicam Company
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Re: Problems both with Win7 and Win10 - no codecs / no micro

Mon Jun 26, 2017 2:00 pm

Hello,

First, please install the latest version of Bandicam to solve the issues.
https://www.bandicam.com/downloads/
I don't have web cam window option in older program version. -.- Is that feature new or?
Please refer to the Bandicam update history.
https://www.bandicam.com/downloads/version_history/
The webcam overlay function was added in 2.0.3 and the Device Recording Mode has been supported since 3.0.0.

Regarding the sound issue, please refer to the following page and decrease the output volume of the default sound device. (Step 2-2)

https://www.bandicam.com/faqs/no_sound_ ... x_problem/

If you still have the same issue, please attach screenshots of Bandicam Recording settings window and Windows Sound settings window.

Regarding the GPU H264 issue, please uninstall your graphics card driver, and install the latest one.

Thank you.

Jarrus
Posts: 18
Joined: Mon Jun 26, 2017 12:56 am

Re: Problems both with Win7 and Win10 - no codecs / no micro

Mon Jun 26, 2017 10:43 pm

'll be in touch. :) Will play with that first when I get some time. Tnx.

Jarrus
Posts: 18
Joined: Mon Jun 26, 2017 12:56 am

Re: Problems both with Win7 and Win10 - no codecs / no micro

Wed Aug 16, 2017 6:37 pm

Bump.

I did try latest graphic driver. Still no GPU H264 codec in my settings. -.-

https://ibb.co/bCnHKv

And this is driver photo.

https://ibb.co/crE06a

Graphic card is MSI R7 260 1GB OC . It has H264, that's the weakest AMD card with H264. 250 and 250X don't have it. 260 and 260X do have it.

EDIT:

I did solved microphone problem, it works. ;)

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Bandicam Company
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Re: Problems both with Win7 and Win10 - no codecs / no micro

Thu Aug 17, 2017 5:17 pm

Hello,

Please see No.6 on the following page and send the dxdiag file to bandicam@bandicam.com

https://www.bandicam.com/support/tips/amd-app/

Thank you.

Jarrus
Posts: 18
Joined: Mon Jun 26, 2017 12:56 am

Re: Problems both with Win7 and Win10 - no codecs / no micro

Thu Aug 17, 2017 5:42 pm

I did send mail to bandicam yesterday, they are not sure what the problem is.

But thank you for taking time to read this, I will try some things on other Windows.

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Bandicam Company
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Re: Problems both with Win7 and Win10 - no codecs / no micro

Thu Aug 17, 2017 5:49 pm

Hello Jarrus,

Thank you for your response.
We're sorry that we couldn't give you the answer you wished for.

Jarrus
Posts: 18
Joined: Mon Jun 26, 2017 12:56 am

Re: Problems both with Win7 and Win10 - no codecs / no micro

Thu Aug 17, 2017 5:53 pm

I'm disappointed with my PC. I put last 600$ on it, just to record videos. Now it's eaither microphone problem on Win7, or Codec problem on Win10. :D I usually have luck with buying stuff on my own. I'm not mad or something like that, just sad.

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