jackpositive
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Joined: Wed Nov 09, 2016 2:24 am

The recording video cannot be committed to disk if shutdown

Tue Oct 24, 2017 8:27 pm

The recording video (Screen mode) cannot be committed to disk if shutdown the PC. The file of last recording video would be corrupted if shutdown the PC.

before the update of Windows 10 version 1709 (16299.19), the last recording video will save to disk when shutdown the PC without problem. But after update, the process will block the PC shutdown and the windows OS would ask for terminate the process. If force to terminate the process, the video will be corrupted.

Is it possible to save the last recording video to disk when shutdown PC automatically with the build 1709 (16299.19)?
P.S. My bandicam version is 4.0.1.1339

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Bandicam Company
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Re: The recording video cannot be committed to disk if shutd

Wed Oct 25, 2017 10:43 am

Hello jackpositive,

Are you using Auto Complete Recording function and shutdown after recording option?
Could you explain how to recreate the issue step by step?

Thank you.

jackpositive
Posts: 19
Joined: Wed Nov 09, 2016 2:24 am

Re: The recording video cannot be committed to disk if shutd

Wed Oct 25, 2017 6:27 pm

Bandicam Company wrote:Hello jackpositive,

Are you using Auto Complete Recording function and shutdown after recording option?
Could you explain how to recreate the issue step by step?

Thank you.


The step as below:
1. Setup bandicam to enable auto recording when computer start.
2. reboot and turn on the computer, and the windows is loading.
3. login the windows
4. wait to load all automatic process of windows
5. bandicam is starting to recording the screen of windows automatically
6. do something else to test recording process
7. shutdown the windows by start menu (without stop the bandicam recording process)
8. windows said some process (not just bandicam, sometime has the other process is blocking the shutdown) cannot be terminated, ask for force to terminate
9. force to terminate
10. restart the pc and login windows again.
11. double check the last recording video (not stop recording manually as before)
12. found the video is 0:00 length (show in the file explorer) and the content is corrupted

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Bandicam Company
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Re: The recording video cannot be committed to disk if shutd

Thu Oct 26, 2017 12:25 pm

Hello jackpositive,

Thank you for your explanation.
If you had terminated the process of Bandicam as you said, it is normal that the file is broken.

Please refer to the following page.
https://www.bandicam.com/support/config ... _software/

We recommend you end Bandicam manually before you shutdown the system.

Thank you.

jackpositive
Posts: 19
Joined: Wed Nov 09, 2016 2:24 am

Re: The recording video cannot be committed to disk if shutd

Thu Oct 26, 2017 6:45 pm

Is it possible to add feature of recording would stop itself if the bandicam program is terminated by any reason?
This request because the bandicam has no problem before the windows update.

P.S. For example, in the terminate event add commit reocording data issue.

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Bandicam Company
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Re: The recording video cannot be committed to disk if shutd

Tue Oct 31, 2017 7:17 pm

Hello jackpositive,

The force termination occurs when a program is not able to get or ignores the signal from Windows to end its process.

We have tested shutdown process by following the steps you said, but we were not able to recreate the 8th and 9th situations.
Bandicam was not force terminated but just stopped recording and the recorded file was saved normally.

Thank you.

jackpositive
Posts: 19
Joined: Wed Nov 09, 2016 2:24 am

Re: The recording video cannot be committed to disk if shutd

Sat Nov 11, 2017 7:46 pm

As before update the windows 10 Fall Creators Update (version 1709), I also has not the step 8-9 problem. The update file link:
https://support.microsoft.com/zh-hk/hel ... ors-update

But after update the windows 10 Fall Creators Update, the problem (step 8-9) has occurred. Someone said that this problem is caused by the process handle of new version windows (1709) will change the program processing method as individual proceed for each process.

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Bandicam Company
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Re: The recording video cannot be committed to disk if shutd

Tue Nov 14, 2017 11:47 am

Hello jackpositive,

Thank you for your additional report.
We are now able to recreate the issue on Windows 10(1709 version).
Our development team will solve it soon.
We appreciate your effort to report the issue.

Thank you.

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Bandicam Company
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Re: The recording video cannot be committed to disk if shutd

Tue Nov 21, 2017 5:15 pm

Hello jackpositive,

We are pleased to inform you that the shutdown issue on Windows 10 Fall Creators Update is fixed on Bandicam 4.0.2!

Please install the latest version of Bandicam from https://www.bandicam.com/downloads/ and check its performance.

Thank you.

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