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Game Recording Mode stopped working

Posted: Sat Aug 10, 2019 10:03 am
by probate
I've been using Bandicam in Game Recording mode for a couple of years now, but it's suddenly stopped working. It is not recognizing the game window when I click on it. Screen recording mode still works. The game is Roblox, but I also tested it with Minecraft. Same problem, and both have worked before.

Possibly this is related to a Windows update which came through. There was some new setup when I logged in. I updated Bandicam to the latest version, but still no luck. Bandicam 4.4.3.1557

Computer:
Windows 10
AMD Ryzen 2800X
32GB RAM
Nvidia Geforce 1060

Re: Game Recording Mode stopped working

Posted: Mon Aug 12, 2019 10:30 am
by Bandicam Company
Hello,

We don't have a good solution for this issue.

Please uninstall your graphics card driver completely and then reinstall the latest graphics card driver, restart your computer and try again.
Image


Thank you!

Re: Game Recording Mode stopped working

Posted: Thu Aug 15, 2019 7:58 pm
by probate
Tried uninstalling the driver as instructed. Downloaded and installed the latest Nvidia driver, but still doesn't work. Any more suggestions?

Re: Game Recording Mode stopped working

Posted: Tue Aug 20, 2019 2:15 pm
by Bandicam Company
Hello probate,

Thank you for getting back to us.
Do you have the same issue when you use the H264(CPU) codec?
Please let us know your result.

Thank you.

Re: Game Recording Mode stopped working

Posted: Sun Sep 01, 2019 3:16 pm
by probate
Tried H264(CPU). Still doesn't work. Also tried all the other video modes, including the Nvidia accelerated modes.

Re: Game Recording Mode stopped working

Posted: Mon Sep 02, 2019 12:15 pm
by Bandicam Company
Hello probate,

For further investigation, could you please attach the DxDiag.txt file?
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the page below.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.

Re: Game Recording Mode stopped working

Posted: Tue Sep 03, 2019 8:51 pm
by probate
DxDiag file is attached.