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Formats don't appear on the drop down

Posted: Sat Sep 07, 2019 4:44 am
by SHAWNTIRA
I'm trying to capture using a BlackMagic UltraStudio SDI capture device. When plugged in, the device appears but the formats available on the drop down are completely blank. How do I fix that?

Re: Formats don't appear on the drop down

Posted: Mon Sep 09, 2019 3:01 pm
by Bandicam Company
Hello SHAWNTIRA,

Please download and install the latest driver of the capture device.

If you still have the problem, please get back to us with the information below.

1. Do you have the same issue with the webcam overlay function?
2. Please attach the screenshot of the Bandicam Device settings window with the format option opened.

Thank you.