mrk
Posts: 5
Joined: Mon Jan 14, 2013 7:30 pm

Quicksync recording not working

Thu Dec 26, 2019 5:20 am

Quicksync video recording isn't working for me, it says failed to initialize codec. My iGPU is active and Quicksync works in other applications, so it's a Bandicam issue.

i7-7700K
Intel HD 630 with driver 26.20.100.7584
Nvidia GTX 1080
Windows 10 x64
Bandicam 4.5.3.1608
Attachments
Quicksync.png
Quicksync.png (29.57 KiB) Viewed 406 times

User avatar
Bandicam Company
Site Admin
Posts: 6478
Joined: Mon Dec 20, 2010 12:19 pm

Re: Quicksync recording not working

Thu Dec 26, 2019 2:12 pm

Hello mrk,

Please refer to the following page and try it again.
https://www.bandicam.com/support/tips/i ... -sync/#faq

If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.

mrk
Posts: 5
Joined: Mon Jan 14, 2013 7:30 pm

Re: Quicksync recording not working

Fri Dec 27, 2019 7:47 pm

Bandicam Company wrote:Hello mrk,

Please refer to the following page and try it again.
https://www.bandicam.com/support/tips/i ... -sync/#faq.



Won't help because Quicksync connection is not the problem. Quicksync is working perfectly fine here, only Bandicam is not working.

Bandicam Company wrote:If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.


Ok I did.

mrk
Posts: 5
Joined: Mon Jan 14, 2013 7:30 pm

Re: Quicksync recording not working

Sat Dec 28, 2019 2:30 am

I did some testing and found the issue. First of all it works with driver 24.20.100.6194 (a very old one) which proves it's a Bandicam issue. Most likely Bandicam is not updated to Media SDK 2018 R2 or newer which causes the problem. You can find more infos here:

https://software.intel.com/en-us/forums ... pic/800921
https://software.intel.com/en-us/forums ... pic/804820

It is most likely the same issue, you have to use the dispatcher binary from the 2018 R2 or newer, otherwise Quicksync with any recent driver won't work.

User avatar
Bandicam Company
Site Admin
Posts: 6478
Joined: Mon Dec 20, 2010 12:19 pm

Re: Quicksync recording not working

Tue Jan 07, 2020 5:48 pm

Hello mrk,

Thank you for your report.
We have fixed the issue where H.264 (Intel Quick Sync Video) encoder did not work on some computers.
Please download the latest version of Bandicam(4.5.4) which has been released on January 6th.
https://www.bandicam.com/downloads/

Thank you.

Return to “Bandicam - General Discussion”

Who is online

Users browsing this forum: bitfidelity, Google [Bot] and 14 guests