TPWU
Posts: 1
Joined: Wed Jan 01, 2014 12:04 am

Bandicam freezing whole computer.

Wed Jan 01, 2014 12:12 am

Whenever i try to open the bandicam nowadays it freezes my computer up, sometimes it freezes after i opened it the 2nd time. Just 2 days ago, it was working well when i was recording a gameplay for Sudden Attack. I did not install Internet Explorer 11 which is a prob for some of the users.

- Windows Version: Windows 8 (64bit)
- Graphic card model: GeForce GT530
- Bandicam version: 1.9.2.455
- Bandicam mode: DirectX/OpenGL window
- Recording Target: Sudden Attack SEA

Abekrie
Posts: 1
Joined: Wed Jan 01, 2014 3:16 am

Re: Bandicam freezing whole computer.

Wed Jan 01, 2014 3:32 am

I've been encountering similar experiences with mine. Whenever I start up Bandicam, it immediately stops working unexpectedly and freezes my entire computer. Alt+Ctrl+Delete works, but the task manager is also frozen whenever I try to bring it up. I'm forced to log off of my computer and cancel the action just to unfreeze my computer, and it the computer acts normally as if nothing happened until I try to open up Bandicam again. I've tried opening it as an Administrator, and I have disabled IE11 through the "Turn Windows features on or off" in the Programs and Features area.
I've had a few exchanges with Bandisoft with some emails, but I have not heard a reply yet after I disabled IE11 to no good effect.

OS : Windows 7 Service Pack 1 (64bit)
CPU : 2663 Mhz x2 ( GenuineIntel )
IE Version : 9.11.9600.16428
DirectX : version 9.0 or later Installed (4.09.00.0904)
VGA : AMD Radeon HD 7700 Series
Sound Card : 2 Dev(s) Installed
Temp Path : C:\Users\Abekrie\AppData\Local\Temp\ (Folder ok) (Free:3049MB) (Write test ok) (TempFileCount:681)
System Path : C:\Windows
LangID : 1033 / 1033 (Sys/User)
UserType : Admin
AppPath : C:\Users\Abekrie\AppData\Roaming (ok)
Bandicam : 1, 9, 2, 455 Installed
System Time : 2013-12-31 13:32:04

Dhabitah
Posts: 7
Joined: Fri Dec 20, 2013 7:44 pm

Re: Bandicam freezing whole computer.

Thu Jan 02, 2014 11:28 am

@TPWU: You might want to see if your IE is actually IE11 or 10 cuz they did a very recent automatic Windows update. If IE11, you should uninstall it. I could be wrong though cuz you're using Windows 8 instead of Windows 7 which most other users have problems with.

@Abekrie: I think you have to totally uninstall IE11 which was I did. Disabling it only won't work because you need to re-configure Windows again to the older version. Go to "installed updates" and find Windows Internet Explorer 11 and uninstall it. It will take a while to uninstall and re-configure your computer but I believe it should work. After that, open up IE10 and under "About IE", uncheck the box that says "Install updates automatically."

User avatar
Bandicam Company
Site Admin
Posts: 6703
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam freezing whole computer.

Thu Jan 02, 2014 12:26 pm

Dear TPWU!

Could you please send your computer information?
1. Download bsa.exe from https://dl.bandisoft.com/tools/bsa.exe
2. Copy your computer information, and send it to bandicam@bandisoft.com
Image

Thank you Dhabitah~

TheDrifter
Posts: 1
Joined: Tue Dec 24, 2013 1:02 pm

Re: Bandicam freezing whole computer.

Fri Jan 10, 2014 10:06 am

Gasp, I thought I had some freak problem with my computer and didn't think to look it up when this started happening but then I got annoyed with it.

------------------
Will be emailing BandiCam now

GameTipsAndMore Blog
Posts: 447
Joined: Thu May 17, 2012 12:39 am
Location: Canada
Contact: Website

Re: Bandicam freezing whole computer.

Wed Jan 22, 2014 12:47 am

Just wanted to pop in to say I am now having this problem as well.
Bandicam goes into "Not Responding" mode and I cannot use Task Manager to kill the process and must LogOff via CTRL+ALT+DEL
Uninstalling all Internet Explorer functions did not seem to help
Good luck solving this issue, Bandi!

OS : Windows 7 Service Pack 1 (64bit)
CPU : 3840 Mhz x6 ( AuthenticAMD )
IE Version : 9.11.9600.16428
DirectX : version 9.0 or later Installed (4.09.00.0904)
VGA : NVIDIA GeForce GTX 560 Ti
NVIDIA GeForce GTX 560 Ti
Sound Card : 1 Dev(s) Installed
System Path : C:\Windows
LangID : 1033 / 1033 (Sys/User)
UserType : Admin
Bandicam : 1, 9, 3, 492 Installed
Last edited by GameTipsAndMore Blog on Wed Jan 22, 2014 1:12 pm, edited 4 times in total.
("Hope That Helps!") ~ Troy

citrik
Posts: 1
Joined: Wed Jan 22, 2014 12:32 pm

Re: Bandicam freezing whole computer.

Wed Jan 22, 2014 12:38 pm

I am also having this same issue. It's also impossible to kill the program unless I log out or use pskill from another computer on the LAN.

An interesting note:

If I uninstall and reinstall, the first time Bandicam launches after the reinstall, it's fine. If I close it and reopen, the problem returns, even if I hadn't registered the program or changed any settings. Happens every time. Weird, huh?

OS : Windows 7 Service Pack 1 (64bit)
CPU : 3242 Mhz x8 ( GenuineIntel )
IE Version : 9.11.9600.16428
DirectX : version 9.0 or later Installed (4.09.00.0904)
VGA : NVIDIA GeForce GTX 580
NVIDIA GeForce GTX 580
NVIDIA GeForce GTX 650
Sound Card : 2 Dev(s) Installed
Temp Path : C:\Users\citrik\AppData\Local\Temp\ (Folder ok) (Free:153636MB) (Write test ok) (TempFileCount:2339)
System Path : C:\Windows
LangID : 1033 / 1033 (Sys/User)
UserType : Admin
AppPath : C:\Users\citrik\AppData\Roaming (ok)
Bandicam : 1, 9, 3, 492 Installed
System Time : 2014-01-21 21:30:41

GameTipsAndMore Blog
Posts: 447
Joined: Thu May 17, 2012 12:39 am
Location: Canada
Contact: Website

Re: Bandicam freezing whole computer.

Tue Feb 04, 2014 5:43 pm

I just wanted to pop back in here to add that I recently formatted and re-installed the OS (Windows 7 64-bit) [always a "wonderful evening" doing that, according to Sheldon Cooper] and no longer experience this issue with the latest version of Bandicam (as of the time of this post, version 1.9.3.492) - it no longer crashes or locks up the system at all. I have all updated Mainboard and GPU drivers - but did not do any Windows Updates yet [don't hack me bro] and can close and restart Bandicam over and over, clicking anywhere and recording anything - so perhaps it is something that was broken somewhere else...

A drastic measure to be sure, but if you wish to try it, it did solve the problem 100% for me. I will do all Windows Updates and see if the problem returns.

Good luck, all!
("Hope That Helps!") ~ Troy

User avatar
Bandicam Company
Site Admin
Posts: 6703
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam freezing whole computer.

Wed Feb 05, 2014 4:43 pm

Hi GameTipsAndMore!

I will do all Windows Updates and see if the problem returns.

Please let us know your result. :D :D :D

GameTipsAndMore Blog
Posts: 447
Joined: Thu May 17, 2012 12:39 am
Location: Canada
Contact: Website

Re: Bandicam freezing whole computer.

Thu Feb 06, 2014 3:44 am

Bandisoft wrote:Hi GameTipsAndMore!

I will do all Windows Updates and see if the problem returns.

Please let us know your result. :D :D :D


Haha :lol: Hi Bandi!

I have so far installed all "Important" Windows Updates and Bandicam is still working great, I can close Bandicam and restart it many times without any problem!

I have not installed any "Optional" Windows Updates so far and have not installed Internet Explorer 11 - I installed all Optional updates before and also installed Internet Explorer 11 before, when I was having problems with Bandicam ..before. I cannot say yet if one of those things causes problems, but just wanted to let everyone know that as of this post date, all "Important" Windows Updates work fine with the latest version of Bandicam today and Bandicam is not locking up my computer or going into "Not Responding" mode, at all.
[Of course, this is just my system and my specific combination of hardware, but I wanted to inform others if they wish to try to "redo" Windows, that reinstalling and then doing all Important updates from Microsoft should work fine with Bandicam]

I will try installing the Optional Updates soon, as well as IE11 and see if anything causes a problem with Bandicam...

Update (2014-02-08):
I have installed all Optional Updates and IE11 as well and Bandicam is working great. I can start/restart the program over and over, clicking anywhere and recording anything, once again.
It is interesting that after doing the Optional Updates and IE11, I had a problem with Bandicam. It would crash immediately upon startup. This was remedied by Uninstalling and Reinstalling Bandicam.
So, there must be something in the Updates (IE11?) that doesn't like Bandicam and could potentially cause problems...
As a last related note, when Bandicam was freezing/NotResponding before I reinstalled Windows, my “Turn Windows features On or Off” window would come up blank (nothing in it), where normally that's where you go to Uninstall things like IE11. It looked like this
blank-windows-features.png
Turn Windows Features On And Off is Blank
blank-windows-features.png (8.41 KiB) Viewed 24348 times

I install/uninstall a lot of programs for testing purposes (Betas, Troubleshooting, QA, etc) so perhaps something became corrupted in Windows (Registry, files, etc), which affected Bandicam.
Either way, it's great to have this great recording program working fine once again. I hope it continues to do so for everybody
Last edited by GameTipsAndMore Blog on Sat Feb 08, 2014 9:35 pm, edited 3 times in total.
("Hope That Helps!") ~ Troy

Dfactor
Posts: 215
Joined: Wed Sep 18, 2013 7:14 am

Re: Bandicam freezing whole computer.

Thu Feb 06, 2014 7:32 am

I have fully updated Windows. Includes optional and IE11. No freezes or lockups.

User avatar
xellon
Posts: 35
Joined: Fri Feb 14, 2014 4:16 pm

Re: Bandicam freezing whole computer.

Fri Feb 14, 2014 4:22 pm

I updated Bandicam to the latest and I'm still getting the same issues. It freezing during startup and I can't end task in taskmanager as its frozen and I'm forced to log off. This does not happen all the time and I uninstalled IE 11 by disabling it in windows features.

When it does work, it works pefectly untill I use h264. After I press stop recording, the area where I recorded the screen turns black and same thing happens above, have to log off.

I have an AsusG73jh
i7-720qm
amd 5870m
8 gigs of ram
solid state drive

    ----------------------------------------------------------------------------
    System Overview
    ----------------------------------------------------------------------------
    OS : Windows 7 Service Pack 1 (64bit)
    CPU : 1522 Mhz x8 ( GenuineIntel )
    IE Version : 9.11.9600.16518
    DirectX : version 9.0 or later Installed (4.09.00.0904)
    VGA : ATI Mobility Radeon HD 5800 Series
    Sound Card : 4 Dev(s) Installed
    Temp Path : C:\Users\Emanuel\AppData\Local\Temp\ (Folder ok) (Free:9990MB) (Write test ok) (TempFileCount:15)
    System Path : C:\Windows
    LangID : 2052 / 1033 (Sys/User)
    UserType : Admin
    AppPath : C:\Users\Emanuel\AppData\Roaming (ok)
    Bandicam : 1, 9, 3, 492 Installed
    System Time : 2014-02-14 02:18:13

    ----------------------------------------------------------------------------
    Installed Program List
    ----------------------------------------------------------------------------
    Adblock Plus for IE
    Adobe Flash Player 12 ActiveX
    Adobe Flash Player 12 Plugin
    Adobe Reader XI (11.0.06)
    Aeria Ignite
    Aeria Ignite
    Aeria Ignite
    AMD Catalyst Control Center
    AMD GPU Clock Tool
    AntiLogger SDK version 1.6.6.296
    ASUS Virtual Camera
    ASUS_Notebook_G73 Screen Saver
    ATK Package
    Bandicam
    Bandisoft MPEG-1 Decoder
    BattlePing
    BitComet 1.36 64-bit
    CamStudio OSS Desktop Recorder
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    China Localization Patcher
    Conference Recording Service
    Constant Guard Protection Suite
    Corel VideoStudio 12
    Elsword version v4.0128.5.2
    Fraps
    Google Update Helper
    Google+ Auto Backup
    HashCalc 2.02
    Hotfix for Microsoft Visual C# 2010 Express - ENU (KB2635973)
    IHA_MessageCenter
    Intel(R) Rapid Storage Technology
    Intel? Data Migration Software powered by Acronis
    Intel? PROSet/Wireless Software
    IrfanView (remove only)
    Java 7 Update 51
    Java Auto Updater
    KCP-0.5.4.0
    Livestream Procaster
    Malwarebytes Anti-Malware version 1.75.0.1300
    Microsoft .NET Framework 4 Multi-Targeting Pack
    Microsoft Application Error Reporting
    Microsoft Small Basic v1.0
    Microsoft SQL Server 2008 R2 Management Objects
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Microsoft SQL Server System CLR Types
    Microsoft Visual C# 2010 Express - ENU
    Microsoft Visual C# 2010 Express - ENU
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools
    Microsoft XNA Framework Redistributable 4.0
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft XNA Game Studio Platform Tools
    Microsoft_VC80_ATL_x86
    Microsoft_VC80_CRT_x86
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFCLOC_x86
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_MFC_x86
    Mozilla Firefox 27.0 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Net Extractor
    Net4Switch
    Norton PC Checkup
    Norton Security Suite
    OpenOffice 4.0.0
    PCSX2 - Playstation 2 Emulator
    Picasa 3
    ProfoundSound Audio
    Puyo Puyo 2
    PxMergeModule
    QT Lite 4.1.0
    Realtek High Definition Audio Driver
    Scarlet Blade
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Skype Click to Call
    Skype? 6.11
    Spybot - Search & Destroy
    SpywareBlaster 5.0
    Steam
    System Requirements Lab for Intel
    TechPowerUp GPU-Z
    Tube Toolbox
    UDPixel.exe
    Unreal Tournament 3
    USB TV Device Driver
    VideoStudio
    VirtualCloneDrive
    Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU
    Vz In-Home Agent
    Warcraft III
    WinPcap 4.1.3
    Wireless Console 3
    x264vfw - H.264/MPEG-4 AVC codec (remove only)
    ½£Áé_ÌÚѶ

    ----------------------------------------------------------------------------
    Running Process List
    ----------------------------------------------------------------------------
    [System Process]
    System
    smss.exe
    csrss.exe
    wininit.exe
    services.exe
    lsass.exe
    lsm.exe
    svchost.exe
    svchost.exe
    atiesrxx.exe
    svchost.exe
    svchost.exe
    svchost.exe
    audiodg.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    AsLdrSrv.exe
    wlanext.exe
    conhost.exe
    GFNEXSrv.exe
    armsvc.exe
    svchost.exe
    dllhost.exe
    PresentationFontCache.exe
    IDVaultSvc.exe
    msiexec.exe
    N360.exe
    ccSvcHst.exe
    ProfoundSoundService.exe
    Locator.exe
    RzKLService.exe
    SkpPopupSvc.exe
    svchost.exe
    svchost.exe
    IAStorDataMgrSvc.exe
    svchost.exe
    taskeng.exe
    WmiPrvSE.exe
    RegSrvc.exe
    SearchIndexer.exe
    svchost.exe
    csrss.exe
    winlogon.exe
    atieclxx.exe
    taskhost.exe
    HControl.exe
    N360.exe
    ccSvcHst.exe
    taskeng.exe
    dwm.exe
    explorer.exe
    ATKOSD.exe
    BatteryLife.exe
    Net4Switch.exe
    wcourier.exe
    taskeng.exe
    WDC.exe
    ATKOSD2.exe
    RAVCpl64.exe
    SynTPEnh.exe
    iFrmewrk.exe
    schedhlp.exe
    netsession_win.exe
    netsession_win.exe
    IDVault.exe
    SynTPHelper.exe
    DMedia.exe
    HControlUser.exe
    VCDDaemon.exe
    jusched.exe
    IAStorIcon.exe
    wmpnetwk.exe
    chrome.exe
    chrome.exe
    chrome.exe
    chrome.exe
    chrome.exe
    chrome.exe
    chrome.exe
    TrustedInstaller.exe
    ielowutil.exe
    MOM.exe
    CCC.exe
    chrome.exe
    WmiPrvSE.exe
    dllhost.exe
    SearchProtocolHost.exe
    SearchFilterHost.exe
    dllhost.exe
    dllhost.exe
    bsa.exe
Windows 7 64 bit ~ i7-720qm ~ 5870m ~ 8 gigs ram ~ SSD

User avatar
Bandicam Company
Site Admin
Posts: 6703
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam freezing whole computer.

Fri Feb 14, 2014 5:37 pm

Hello!

I uninstalled IE 11 by disabling it in windows features.

IE Version : 9.11.9600.16518


You're still using the IE 11 resources.

Please uninstall IE 11 as shown below:
Image

User avatar
xellon
Posts: 35
Joined: Fri Feb 14, 2014 4:16 pm

Re: Bandicam freezing whole computer.

Sat Feb 15, 2014 1:11 am

Hello and thanks for replying.

I checked the programs and features but I do not see anything related to IE 11 that I can uninstall (besides adblock which i just uninstalled).

I did notice I can remove the IE 11 update however which i did and that seems to have fixed it on start up.

But what about while recording in h264? I installed the 2 codacs mentioned here but when I record, the time that shows how long you record stays at 0:00:00 and if I attempt to pause or stop it, windows freezes on me and I have to log off so instead, I don't hit stop or pause, I just end task.

Records fine with xvid but I want to use h264.
Windows 7 64 bit ~ i7-720qm ~ 5870m ~ 8 gigs ram ~ SSD

User avatar
xellon
Posts: 35
Joined: Fri Feb 14, 2014 4:16 pm

Re: Bandicam freezing whole computer.

Sat Feb 15, 2014 2:09 pm

I managed to get it working. I checked virtual dub hack. No idea what that does but its recording now at high quality and my fps when playing a certain game is around 55-60fps.

Great software. It's still not perfect but I hope to make a purchase in the future once some bugs are fixed.
Windows 7 64 bit ~ i7-720qm ~ 5870m ~ 8 gigs ram ~ SSD

CarbonCarl
Posts: 2
Joined: Tue Feb 18, 2014 3:36 am

Re: Bandicam freezing whole computer.

Tue Feb 18, 2014 3:49 am

I had this problem too, but i found an easy fix.

I just tried bandicam free version then decided to buy, after buying and entering reg details and serial i came across the freezing issue, but i have just managed to fix it and it seems its a compatibilty issue with windows 7 (64bit).

Hopefully this works for you:

1. Goto control panel
2. Under the system and security section there is a link that says 'Find and Fix problems' click on that.
3.You will then see at the top it says Programs, under that it says 'Run programs made for previous versions of windows' you want to click that.
4.On the next screen click the next button, and it should search and then bring up a list of programs, click on bandicam and click next, then click 'Try recommended settings'.
5.Test bandicam and save those settings if all is well, job done.


Thats all i did and everything is as it should be for now, il update if things go wrong again.

Cheers.

CarbonCarl
Posts: 2
Joined: Tue Feb 18, 2014 3:36 am

Re: Bandicam freezing whole computer.

Tue Feb 18, 2014 4:15 am

CarbonCarl wrote:I had this problem too, but i found an easy fix.

I just tried bandicam free version then decided to buy, after buying and entering reg details and serial i came across the freezing issue, but i have just managed to fix it and it seems its a compatibilty issue with windows 7 (64bit).

Hopefully this works for you:

1. Goto control panel
2. Under the system and security section there is a link that says 'Find and Fix problems' click on that.
3.You will then see at the top it says Programs, under that it says 'Run programs made for previous versions of windows' you want to click that.
4.On the next screen click the next button, and it should search and then bring up a list of programs, click on bandicam and click next, then click 'Try recommended settings'.
5.Test bandicam and save those settings if all is well, job done.


Thats all i did and everything is as it should be for now, il update if things go wrong again.

Cheers.


Ignore this it only worked for a short time, however windows 7 64bit is coming up with an incompatible program for bandicam, so this needs to be fixed asap because i havnt been able to use the full version yet :cry:

User avatar
xellon
Posts: 35
Joined: Fri Feb 14, 2014 4:16 pm

Re: Bandicam freezing whole computer.

Tue Feb 18, 2014 6:46 am

So far so good. Looks like removing IE 11 under ctrl pannel-->programs and features---> installed updates and under "turn windows features on and off" and enabling virtual dub hack (if using h264 to record) fixes all the issues I was having.
Windows 7 64 bit ~ i7-720qm ~ 5870m ~ 8 gigs ram ~ SSD

GameTipsAndMore Blog
Posts: 447
Joined: Thu May 17, 2012 12:39 am
Location: Canada
Contact: Website

Re: Bandicam freezing whole computer.

Sun Mar 16, 2014 12:21 pm

Well, I have to return to this thread to say that, unfortunately, Bandicam has start to go into "Not Responding" mode again... :cry:

I actually reinstalled Windows7x64 completely, as I stated in my above post, and that 'solved' the problem, until now. It is back [WITH A VENGEANCE lol]. I have to CTRL+ALT+DEL and Log off or restart, I cannot even open Task Manager as that is 'locked down' somehow and Not Responding as well.

I even tried removing IE11 components again, as it seems to work for others like Xellon:
xellon wrote:... removing IE 11 under ctrl pannel-->programs and features---> installed updates and under "turn windows features on and off"...

and it is even suggested by Bandisoft, but alas, it is not solving it (like last time, actually, where I ended up reinstalling Windows).

I will continue to do some testing for a while on it, but it seems there may be some incompatibility that is popping up, I'm not sure of course. I am even using an older version (1.8.9.371 - due to what appears to be an SLI issue with DirectX9 games). It's too bad they can't reproduce the issue, it would be great to have it solved.. it may not be their fault at all, though.

Good luck with it Bandi, I hope it is completely solved for everyone someday!
("Hope That Helps!") ~ Troy

Blitzcanuck
Posts: 4
Joined: Tue Mar 18, 2014 8:34 am

Re: Bandicam freezing whole computer.

Tue Mar 18, 2014 8:38 am

My version of Bandicam is now doing the exact same thing as described by other posters.
I've uninstalled IE11 which did not help.

I've already paid for this program and don't feel i should have to pay any more just to get a version that works.
Is there a free update available?

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