Dfactor
Posts: 215
Joined: Wed Sep 18, 2013 7:14 am

Re: Bandicam freezing whole computer.

Thu Feb 06, 2014 7:32 am

I have fully updated Windows. Includes optional and IE11. No freezes or lockups.

User avatar
xellon
Posts: 35
Joined: Fri Feb 14, 2014 4:16 pm

Re: Bandicam freezing whole computer.

Fri Feb 14, 2014 4:22 pm

I updated Bandicam to the latest and I'm still getting the same issues. It freezing during startup and I can't end task in taskmanager as its frozen and I'm forced to log off. This does not happen all the time and I uninstalled IE 11 by disabling it in windows features.

When it does work, it works pefectly untill I use h264. After I press stop recording, the area where I recorded the screen turns black and same thing happens above, have to log off.

I have an AsusG73jh
i7-720qm
amd 5870m
8 gigs of ram
solid state drive
  • ----------------------------------------------------------------------------
    System Overview
    ----------------------------------------------------------------------------
    OS : Windows 7 Service Pack 1 (64bit)
    CPU : 1522 Mhz x8 ( GenuineIntel )
    IE Version : 9.11.9600.16518
    DirectX : version 9.0 or later Installed (4.09.00.0904)
    VGA : ATI Mobility Radeon HD 5800 Series
    Sound Card : 4 Dev(s) Installed
    Temp Path : C:\Users\Emanuel\AppData\Local\Temp\ (Folder ok) (Free:9990MB) (Write test ok) (TempFileCount:15)
    System Path : C:\Windows
    LangID : 2052 / 1033 (Sys/User)
    UserType : Admin
    AppPath : C:\Users\Emanuel\AppData\Roaming (ok)
    Bandicam : 1, 9, 3, 492 Installed
    System Time : 2014-02-14 02:18:13

    ----------------------------------------------------------------------------
    Installed Program List
    ----------------------------------------------------------------------------
    Adblock Plus for IE
    Adobe Flash Player 12 ActiveX
    Adobe Flash Player 12 Plugin
    Adobe Reader XI (11.0.06)
    Aeria Ignite
    Aeria Ignite
    Aeria Ignite
    AMD Catalyst Control Center
    AMD GPU Clock Tool
    AntiLogger SDK version 1.6.6.296
    ASUS Virtual Camera
    ASUS_Notebook_G73 Screen Saver
    ATK Package
    Bandicam
    Bandisoft MPEG-1 Decoder
    BattlePing
    BitComet 1.36 64-bit
    CamStudio OSS Desktop Recorder
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    China Localization Patcher
    Conference Recording Service
    Constant Guard Protection Suite
    Corel VideoStudio 12
    Elsword version v4.0128.5.2
    Fraps
    Google Update Helper
    Google+ Auto Backup
    HashCalc 2.02
    Hotfix for Microsoft Visual C# 2010 Express - ENU (KB2635973)
    IHA_MessageCenter
    Intel(R) Rapid Storage Technology
    Intel? Data Migration Software powered by Acronis
    Intel? PROSet/Wireless Software
    IrfanView (remove only)
    Java 7 Update 51
    Java Auto Updater
    KCP-0.5.4.0
    Livestream Procaster
    Malwarebytes Anti-Malware version 1.75.0.1300
    Microsoft .NET Framework 4 Multi-Targeting Pack
    Microsoft Application Error Reporting
    Microsoft Small Basic v1.0
    Microsoft SQL Server 2008 R2 Management Objects
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Microsoft SQL Server System CLR Types
    Microsoft Visual C# 2010 Express - ENU
    Microsoft Visual C# 2010 Express - ENU
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools
    Microsoft XNA Framework Redistributable 4.0
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft XNA Game Studio Platform Tools
    Microsoft_VC80_ATL_x86
    Microsoft_VC80_CRT_x86
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFCLOC_x86
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_MFC_x86
    Mozilla Firefox 27.0 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Net Extractor
    Net4Switch
    Norton PC Checkup
    Norton Security Suite
    OpenOffice 4.0.0
    PCSX2 - Playstation 2 Emulator
    Picasa 3
    ProfoundSound Audio
    Puyo Puyo 2
    PxMergeModule
    QT Lite 4.1.0
    Realtek High Definition Audio Driver
    Scarlet Blade
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Skype Click to Call
    Skype? 6.11
    Spybot - Search & Destroy
    SpywareBlaster 5.0
    Steam
    System Requirements Lab for Intel
    TechPowerUp GPU-Z
    Tube Toolbox
    UDPixel.exe
    Unreal Tournament 3
    USB TV Device Driver
    VideoStudio
    VirtualCloneDrive
    Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU
    Vz In-Home Agent
    Warcraft III
    WinPcap 4.1.3
    Wireless Console 3
    x264vfw - H.264/MPEG-4 AVC codec (remove only)
    ½£Áé_ÌÚѶ

    ----------------------------------------------------------------------------
    Running Process List
    ----------------------------------------------------------------------------
    [System Process]
    System
    smss.exe
    csrss.exe
    wininit.exe
    services.exe
    lsass.exe
    lsm.exe
    svchost.exe
    svchost.exe
    atiesrxx.exe
    svchost.exe
    svchost.exe
    svchost.exe
    audiodg.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    AsLdrSrv.exe
    wlanext.exe
    conhost.exe
    GFNEXSrv.exe
    armsvc.exe
    svchost.exe
    dllhost.exe
    PresentationFontCache.exe
    IDVaultSvc.exe
    msiexec.exe
    N360.exe
    ccSvcHst.exe
    ProfoundSoundService.exe
    Locator.exe
    RzKLService.exe
    SkpPopupSvc.exe
    svchost.exe
    svchost.exe
    IAStorDataMgrSvc.exe
    svchost.exe
    taskeng.exe
    WmiPrvSE.exe
    RegSrvc.exe
    SearchIndexer.exe
    svchost.exe
    csrss.exe
    winlogon.exe
    atieclxx.exe
    taskhost.exe
    HControl.exe
    N360.exe
    ccSvcHst.exe
    taskeng.exe
    dwm.exe
    explorer.exe
    ATKOSD.exe
    BatteryLife.exe
    Net4Switch.exe
    wcourier.exe
    taskeng.exe
    WDC.exe
    ATKOSD2.exe
    RAVCpl64.exe
    SynTPEnh.exe
    iFrmewrk.exe
    schedhlp.exe
    netsession_win.exe
    netsession_win.exe
    IDVault.exe
    SynTPHelper.exe
    DMedia.exe
    HControlUser.exe
    VCDDaemon.exe
    jusched.exe
    IAStorIcon.exe
    wmpnetwk.exe
    chrome.exe
    chrome.exe
    chrome.exe
    chrome.exe
    chrome.exe
    chrome.exe
    chrome.exe
    TrustedInstaller.exe
    ielowutil.exe
    MOM.exe
    CCC.exe
    chrome.exe
    WmiPrvSE.exe
    dllhost.exe
    SearchProtocolHost.exe
    SearchFilterHost.exe
    dllhost.exe
    dllhost.exe
    bsa.exe

User avatar
Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam freezing whole computer.

Fri Feb 14, 2014 5:37 pm

Hello!
I uninstalled IE 11 by disabling it in windows features.
IE Version : 9.11.9600.16518
You're still using the IE 11 resources.

Please uninstall IE 11 as shown below:
Image

User avatar
xellon
Posts: 35
Joined: Fri Feb 14, 2014 4:16 pm

Re: Bandicam freezing whole computer.

Sat Feb 15, 2014 1:11 am

Hello and thanks for replying.

I checked the programs and features but I do not see anything related to IE 11 that I can uninstall (besides adblock which i just uninstalled).

I did notice I can remove the IE 11 update however which i did and that seems to have fixed it on start up.

But what about while recording in h264? I installed the 2 codacs mentioned here but when I record, the time that shows how long you record stays at 0:00:00 and if I attempt to pause or stop it, windows freezes on me and I have to log off so instead, I don't hit stop or pause, I just end task.

Records fine with xvid but I want to use h264.

User avatar
xellon
Posts: 35
Joined: Fri Feb 14, 2014 4:16 pm

Re: Bandicam freezing whole computer.

Sat Feb 15, 2014 2:09 pm

I managed to get it working. I checked virtual dub hack. No idea what that does but its recording now at high quality and my fps when playing a certain game is around 55-60fps.

Great software. It's still not perfect but I hope to make a purchase in the future once some bugs are fixed.

CarbonCarl
Posts: 2
Joined: Tue Feb 18, 2014 3:36 am

Re: Bandicam freezing whole computer.

Tue Feb 18, 2014 3:49 am

I had this problem too, but i found an easy fix.

I just tried bandicam free version then decided to buy, after buying and entering reg details and serial i came across the freezing issue, but i have just managed to fix it and it seems its a compatibilty issue with windows 7 (64bit).

Hopefully this works for you:

1. Goto control panel
2. Under the system and security section there is a link that says 'Find and Fix problems' click on that.
3.You will then see at the top it says Programs, under that it says 'Run programs made for previous versions of windows' you want to click that.
4.On the next screen click the next button, and it should search and then bring up a list of programs, click on bandicam and click next, then click 'Try recommended settings'.
5.Test bandicam and save those settings if all is well, job done.


Thats all i did and everything is as it should be for now, il update if things go wrong again.

Cheers.

CarbonCarl
Posts: 2
Joined: Tue Feb 18, 2014 3:36 am

Re: Bandicam freezing whole computer.

Tue Feb 18, 2014 4:15 am

I had this problem too, but i found an easy fix.

I just tried bandicam free version then decided to buy, after buying and entering reg details and serial i came across the freezing issue, but i have just managed to fix it and it seems its a compatibilty issue with windows 7 (64bit).

Hopefully this works for you:

1. Goto control panel
2. Under the system and security section there is a link that says 'Find and Fix problems' click on that.
3.You will then see at the top it says Programs, under that it says 'Run programs made for previous versions of windows' you want to click that.
4.On the next screen click the next button, and it should search and then bring up a list of programs, click on bandicam and click next, then click 'Try recommended settings'.
5.Test bandicam and save those settings if all is well, job done.


Thats all i did and everything is as it should be for now, il update if things go wrong again.

Cheers.
Ignore this it only worked for a short time, however windows 7 64bit is coming up with an incompatible program for bandicam, so this needs to be fixed asap because i havnt been able to use the full version yet :cry:

User avatar
xellon
Posts: 35
Joined: Fri Feb 14, 2014 4:16 pm

Re: Bandicam freezing whole computer.

Tue Feb 18, 2014 6:46 am

So far so good. Looks like removing IE 11 under ctrl pannel-->programs and features---> installed updates and under "turn windows features on and off" and enabling virtual dub hack (if using h264 to record) fixes all the issues I was having.

GameTipsAndMore Blog
Posts: 453
Joined: Thu May 17, 2012 12:39 am
Location: Canada
Contact: Website

Re: Bandicam freezing whole computer.

Sun Mar 16, 2014 12:21 pm

Well, I have to return to this thread to say that, unfortunately, Bandicam has start to go into "Not Responding" mode again... :cry:

I actually reinstalled Windows7x64 completely, as I stated in my above post, and that 'solved' the problem, until now. It is back [WITH A VENGEANCE lol]. I have to CTRL+ALT+DEL and Log off or restart, I cannot even open Task Manager as that is 'locked down' somehow and Not Responding as well.

I even tried removing IE11 components again, as it seems to work for others like Xellon:
... removing IE 11 under ctrl pannel-->programs and features---> installed updates and under "turn windows features on and off"...
and it is even suggested by Bandisoft, but alas, it is not solving it (like last time, actually, where I ended up reinstalling Windows).

I will continue to do some testing for a while on it, but it seems there may be some incompatibility that is popping up, I'm not sure of course. I am even using an older version (1.8.9.371 - due to what appears to be an SLI issue with DirectX9 games). It's too bad they can't reproduce the issue, it would be great to have it solved.. it may not be their fault at all, though.

Good luck with it Bandi, I hope it is completely solved for everyone someday!

Blitzcanuck
Posts: 4
Joined: Tue Mar 18, 2014 8:34 am

Re: Bandicam freezing whole computer.

Tue Mar 18, 2014 8:38 am

My version of Bandicam is now doing the exact same thing as described by other posters.
I've uninstalled IE11 which did not help.

I've already paid for this program and don't feel i should have to pay any more just to get a version that works.
Is there a free update available?

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