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Joined: Sat Jan 05, 2019 10:36 am

New install - mouse pointer in wrong position

Sat Jan 05, 2019 5:07 pm

I just installed Bandicam on a Win7 desk side machine. I made my first instructional video in full screen mode. On replay, the mouse pointer is not in the correct position. It is very confusing to watch because when I "click" on a certain field the pointer is consistently about an inch above the field on the screen on playback. You can see the field change color when I click on it, but the pointer is on another area of the screen. I have the video on Vimeo and the password is IOTA Any suggestions would be much appreciated. Thanks.

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Re: New install - mouse pointer in wrong position

Mon Jan 07, 2019 6:22 pm

Hello jmooreou,

We've tested with Occult.exe, but unfortunately we were not able to recreate your issue.
Could you explain how to recreate it?
Do you have the issue only on the screen of that program?

We look forward to your reply.

Thank you.

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