probate
Posts: 8
Joined: Sat Jun 10, 2017 4:41 pm

Game Recording Mode stopped working

Sat Aug 10, 2019 10:03 am

I've been using Bandicam in Game Recording mode for a couple of years now, but it's suddenly stopped working. It is not recognizing the game window when I click on it. Screen recording mode still works. The game is Roblox, but I also tested it with Minecraft. Same problem, and both have worked before.

Possibly this is related to a Windows update which came through. There was some new setup when I logged in. I updated Bandicam to the latest version, but still no luck. Bandicam 4.4.3.1557

Computer:
Windows 10
AMD Ryzen 2800X
32GB RAM
Nvidia Geforce 1060

User avatar
Bandicam Company
Site Admin
Posts: 6365
Joined: Mon Dec 20, 2010 12:19 pm

Re: Game Recording Mode stopped working

Mon Aug 12, 2019 10:30 am

Hello,

We don't have a good solution for this issue.

Please uninstall your graphics card driver completely and then reinstall the latest graphics card driver, restart your computer and try again.
Image


Thank you!

probate
Posts: 8
Joined: Sat Jun 10, 2017 4:41 pm

Re: Game Recording Mode stopped working

Thu Aug 15, 2019 7:58 pm

Tried uninstalling the driver as instructed. Downloaded and installed the latest Nvidia driver, but still doesn't work. Any more suggestions?

User avatar
Bandicam Company
Site Admin
Posts: 6365
Joined: Mon Dec 20, 2010 12:19 pm

Re: Game Recording Mode stopped working

Tue Aug 20, 2019 2:15 pm

Hello probate,

Thank you for getting back to us.
Do you have the same issue when you use the H264(CPU) codec?
Please let us know your result.

Thank you.

probate
Posts: 8
Joined: Sat Jun 10, 2017 4:41 pm

Re: Game Recording Mode stopped working

Sun Sep 01, 2019 3:16 pm

Tried H264(CPU). Still doesn't work. Also tried all the other video modes, including the Nvidia accelerated modes.

User avatar
Bandicam Company
Site Admin
Posts: 6365
Joined: Mon Dec 20, 2010 12:19 pm

Re: Game Recording Mode stopped working

Mon Sep 02, 2019 12:15 pm

Hello probate,

For further investigation, could you please attach the DxDiag.txt file?
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the page below.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.

probate
Posts: 8
Joined: Sat Jun 10, 2017 4:41 pm

Re: Game Recording Mode stopped working

Tue Sep 03, 2019 8:51 pm

DxDiag file is attached.
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DxDiag.txt
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